Call Center Representative

Hays; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Call Center Representative to join their remote team. This exciting position involves managing customer inquiries and providing exceptional service to pet parents. You'll play a crucial role in enhancing customer retention through effective problem-solving and communication. With a focus on delivering a WOW! experience, you'll collaborate with various internal departments to ensure customer satisfaction. This contract role offers comprehensive benefits, including medical, dental, and vision insurance, making it a fantastic opportunity for those passionate about customer care.

Benefits

Full Medical Benefits

Dental Insurance

Vision Insurance

401K

Life Insurance ($20,000 benefit)

Qualifications

• Passion for excellent customer care and problem-solving.
• Ability to work in a fast-paced, multi-tasking environment.
• Strong tracking and follow-up skills.

Responsibilities

• Manage inbound email, chat, and phone inquiries.
• Focus on customer retention and provide exceptional service.
• Act as a liaison for internal departments.

Skills

Customer Care

Communication Skills

Problem-Solving

Computer Skills (MS Word, Excel, Outlook)

Negotiation Skills

Relationship-Building Skills

Multi-tasking

Flexibility

Tools

Proprietary CRM Systems

Job description

2 days ago Be among the first 25 applicants

Enterprise Talent Solutions Recruiter at Hays

Call Center Representative – Contract – Remote – 12:30p-9:00p EST shift – $20/hr.

The final salary or hourly wage paid to each candidate/applicant depends on factors such as qualifications, skills, experience, and geographical location.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Call Center Representative for a 12:30p-9:00p EST shift.

Role Description

The Customer Experience Specialist will work directly with pet parents to provide solutions for their pet insurance needs and coordinate with internal departments such as claims, billing, and sales. The role focuses on improving customer retention through problem-solving, education, and delivering a WOW! experience.

• Manage inbound email, chat, and phone inquiries, providing quality customer service.
• Handle interactions promptly, aiming for one-call resolution and engagement.
• Build knowledge of services through continuous learning to assist with policy and claims details.
• Act as a liaison for internal departments, answering questions and escalating issues.
• Focus on customer retention by overcoming objections, explaining resolutions, and providing exceptional service.
• Complete projects as assigned by management.
• Perform other duties as required.

Skills & Requirements

• Ability to work the 12:30p-9:00p EST shift after training.
• Strong computer skills with MS Word, Excel, Outlook, and Internet.
• Passion for excellent customer care.
• Ability to work in a fast-paced, multi-tasking environment with deadlines.
• Excellent communication skills—written, verbal, interpersonal, and phone.
• Strong tracking, follow-up, negotiation, and relationship-building skills.
• Proven ability to overcome objections.
• Professional, articulate, detail-oriented, with a quality mindset.
• Quick learner, including proficiency with proprietary CRM systems.
• Adherence to corporate policies, procedures, and guidelines.
• Flexible schedule, including evenings, holidays, and weekends.
• Reliable attendance record.

Benefits/Other Compensation

This contract position offers full medical, dental, vision benefits, 401K, and Life Insurance ($20,000 benefit).

Why Hays?

Work with a knowledgeable recruiter who supports your career development through screening, resume advice, interview tips, and planning.

Visit the Hays Career Advice section for job search tips.

Hays values diversity and is committed to equal employment opportunity, promoting inclusivity throughout the recruitment process. For accommodations, contact 813.336.5570.

Drug testing may be required; please consult a recruiter for details.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Administrative and Customer Service

Industries

• Insurance and Insurance Carriers

Referrals can double your chances of interview success.

Inferred from the description for this job

Medical insurance

Vision insurance

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