Remote Call Center Representative

Conduent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Remote Call Center Representative, where your customer service skills will shine. This role offers the chance to work from home, providing essential support to clients while navigating various systems. With a focus on empathy and problem-solving, you'll help create positive experiences for customers. Enjoy a competitive pay rate and comprehensive health benefits from day one, along with opportunities for growth in a supportive team environment. If you're passionate about making a difference and thrive in a dynamic setting, this is the perfect opportunity for you.

Benefits

Health Benefits (Medical, Dental, Vision)

Paid Time Off

Work from Home Equipment Provided

Qualifications

• Excellent customer service and communication skills are essential.
• Ability to navigate multiple systems and manage a steady volume of calls.

Responsibilities

• Manage incoming calls while providing comprehensive solutions.
• Complete a 3-week virtual training class and pass assessments.

Skills

Customer Service

Communication Skills

Problem-Solving

Multi-tasking

Education

High School Diploma or GED

College Degree

Job description

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This range is provided by Conduent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.

The starting pay rate is $16.32 an hour.

Paid time off is accrued after 180 days (about 6 months) of employment.

Health benefits medical, dental, and vision are available on the1st of employment.

Fully work from home.

You must successfully complete a 3-week virtual training class and 2 weeks of Nesting. You cannot miss a day of training.

Successfully learn to navigate 12-13 systems and average of 30-40 calls per day.

Hours of Operation: 24/7

About the Call Center Representative role:

High speed internet

Ability to pass typing and customer service assessment.

Great problem-solving skills

Ability to effectively multi-task

High school diploma, GED, or college degree

Excellent communication skills

Flexibility to work weekends.

Manage a steady volume of incoming calls from customers while navigating multiple systems.

Successful completion of a background check is required for this position, which includes education and previous employment verification (you may be asked to provide proof of each).

A few questions you may be asked:

I need to submit a reimbursement request; can you help me with that?

This is my first time logging in to the portal and I need my password reset. Can you help?

I need assistance navigating your website, can you assist?

Equipment and workspace requirements:

We provide all equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through speedtest.googlefiber.net)

Must be able to hardwire your work computer directly to your home modem via ethernet.(Ensure the available connection meets the minimum bandwidth requirements to perform your job function. Satellite internet and wireless internet are not acceptable.

Must have a quiet, distraction free workspace.(Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).

The application process will take less than 20 minutes and includes everything required to be considered.

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes).

Complete a typing test (2 minutes)You will need a keyboard.

Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important

It is important that you complete the application in a timely manner to be considered for the role.

Your local library, shipping store or search, ‘public computers near me’ if you do not have a computer.

We are currently NOT hiring in the following geographies:

States: AK, CA, HI, MA, IL, MT, NY, WA, CT

Metro Areas: MN- Minneapolis, IL - Chicago, NY - NYC

OR - Portland, MD - Montgomery County, WA – Seattle, Washington DC, CO(only the city of Denver).

Be part of the future:

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

#Remote44

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on several factors including location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $16.32/hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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