Call Center Representative

TechOp Solutions International; Tucson (AZ); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Qualifications

• 3+ years experience in a call center
• HS Diploma Required; Associates Degree preferred
• Proficiency with telephony systems
• Proficiency in Microsoft 365, especially Word, for drafting and reports
• Ability to multitask while communicating and inputting data
• Strong written and verbal communication skills

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record details in accordance with procedures
• Navigate multiple systems and applications while documenting information
• Interview callers with critical-thinking beyond scripts and decision trees
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties as assigned
• Handle sensitive information

Skills

Communication skills

Analytical abilities

Multitasking

Microsoft 365

Data entry

Independent work

Education

HS Diploma

Associates Degree (preferred)

Tools

Telephony systems

Microsoft Word

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Tucson, AZ or nearby cities.

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
• Conduct database and open-source research
• Route and escale calls appropriately
• Other duties, as assigned
• 3 +years experience in a call center
• HS Diploma Required. Associates Degree(preferred)
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems.
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports.
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision.
• Experience in handling sensitive information

TechOp Solutionsis an Equal Opportunity Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.