Call Center Representative

Fox Fruit; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Fox Fruit is seeking a Call Center Representative to provide exceptional customer support in a fast-paced, team-oriented environment. You will handle inquiries, guide customers through products and services, and maintain high service standards.

The ideal candidate has strong communication, active listening, problem-solving skills, and a positive attitude. High school diploma required; experience in customer service is a plus.

Qualifications

• Strong verbal communication and active listening skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with questions regarding products and services.
• Resolve routine customer concerns promptly and courteously.
• Provide accurate information while maintaining high customer service standards.
• Build positive customer relationships through outstanding service.
• Meet established service quality and performance goals.
• Collaborate with team members to improve the customer experience.
• Follow company customer service policies and procedures.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer service

Problem-solving

Organizational skills

Teamwork

Independence

Detail-oriented

Education

High school diploma

Job description

About Fox Fruit

At Fox Fruit, we believe that every business deserves a smart, adaptive marketing partner. Our team of experts blends strategic insight and creative solutions to deliver results that matter. We are committed to fostering organic growth for our clients through innovative approaches tailored to their unique needs

Job Summary

We are seeking a professional and customer-focused Call Center Representative to provide exceptional customer support and ensure positive customer experiences. This role is ideal for individuals who enjoy helping others, communicating effectively, and working in a fast-paced, team-oriented environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with questions regarding products and services.
• Resolve routine customer concerns promptly and courteously.
• Provide accurate information while maintaining high customer service standards.
• Build positive customer relationships through outstanding service.
• Meet established service quality and performance goals.
• Collaborate with team members to improve the customer experience.
• Follow company customer service policies and procedures.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, retail, hospitality, or a call center environment is a plus but not required.