Call Center Representative

RejuvenX; Port Charlotte (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

RejuvenX in Port Charlotte, Florida, is seeking a Call Center Representative to act as a liaison between the company and its patients. The successful candidate will manage calls, solve patient issues, and ensure satisfaction.

The position requires prior customer support experience and strong communication skills. Team players who can multitask and adapt to different personalities are encouraged to apply.

Qualifications

• Previous experience in a customer support role required.
• Track record of over‑achieving quota is necessary.
• Strong phone and verbal communication skills along with active listening are essential.

Responsibilities

• Manage inbound and outbound calls promptly.
• Follow communication scripts for handling topics.
• Identify patients' needs and provide solutions.

Skills

Customer support experience

Strong communication skills

Familiarity with CRM systems

Ability to multi-task

Education

High school degree

Job description

Job Description

About RejuvenX Marketing and Staffing, LLC

Pivotal Health Physical Medicine has mergedwith South Florida Physical Medicine to create RejuvenX Marketing and Staffing, LLC. These cutting edge are expanding up and down the West Coast and East Coast of Florida. We welcome the opportunity for you to join our rapidly growing team.

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping patient satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage patients by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Qualifications

• Previous experience in a customer support role
• Track record of over‑achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi‑task, set priorities and manage time effectively
• High school degree

Additional Information

All your information will be kept confidential according to EEO guidelines.