Call Center Representative

TEKsystems; New York (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA (Health Spending Account)

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

TEKsystems in New York, NY is seeking a contract-based Call Center Specialist to handle outbound calls to shareholders and provide customer service for registered shareholders. The role involves educating on corporate actions and voting options, tracking issues, and logging data into an Access database.

This in-office position runs Monday through Friday, with Saturday remote shifts available, and requires strong communication and multitasking in a fast-paced environment.

Qualifications

• Experience in finance, accounting, or business fields preferred.
• Must be SHARP and able to multitask in a fast-paced environment.

Responsibilities

• Make outbound calls to shareholders from a provided call list.
• Provide customer service to registered shareholders via inbound/outbound calls.
• Educate shareholders on corporate actions and voting options.
• Track and monitor outstanding issues and provide timely updates to clients.
• Log information into Access Database and maintain records.

Skills

Customer service

Finance

Business management

Inbound/outbound calls

Customer service oriented

Job description

Description

Responsible for making outbound calls to shareholders using a shareholder call list provided by Okapi

Provide customer service to registered shareholders through inbound and outbound call lists.

Educate shareholders on various corporate actions, board and shareholder proposals voting options.

Track and monitor outstanding issues and provide clients with timely updates.

Log information into Access Database

Assist in the development of campaign themes to ensure the proper narrative is being communicated.

Fast paced call center environment where you are expected to make 20-25 calls/hr

The app only uses our 800 toll free number to call, so their personal cell phone lines would never show up on caller ID.

Skills

Customer service, finance, business management, inbound/outbound calls, Customer service oriented

Top Skills Details

Customer service,finance,business management,inbound/outbound calls,Customer service oriented

Additional Skills & Qualifications

Address: 1212 6th Avenue, Floor 17, New York, New York, 10036 -

1 reps this week for a start date 9/8

The position would be in-office M-F (10am to 6pm) with Saturdays remote (10am to 4pm).

MUST WORK SATURDAYS (OVT) - Shift 9-4PM(EST)

For all Saturday remote shifts, it is 10:00am to 4:00pm ET. The call center is offline from 4:00 pm ET onwards on Saturdays.

Equipment needed:

• Windows 11 Pro
• MacOS 13 or higher

Cell Phone Requirements:

• Android Version 11
• iOS Version 16

Strong and articulate communication skills

Being able to multitask between inbound and outbound calls

Someone who doesn't need to be monitored and can be proactive during slower times

Candidates can expect a 40+ hr work week during busy season.

Disqualifiers:

• Does not have experience related to finance, accounting, business or related
• Zero tolerance for being late
• Bachelor's in Graphic Design / Fashion / Cosmetology etc. BUT if they have relatable work experience in the finance/accounting/business field I'm open to review. Must be SHARP.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Sep 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.