Call Center Representative

Wachter; Mount Laurel Township (NJ); On-site; USD 20,664 - 27,552; Part time

Job summary

Wachter is seeking a Staff Safe Agent to join our fast-paced, 24/7 call center, onsite in Mt. Laurel, NJ. The position supports participating businesses nationwide using the StaffSafe system to ensure welfare of staff and customers.

Part-time shift: Saturday and Sunday 7:00 am–3:30 pm. Responsibilities include fielding live assistance, de-escalating conflicts, and coordinating with local emergency services as needed. Equal opportunity employer.

Qualifications

• Must be 18 years of age or older.
• Must pass standard background checks & drug testing.
• Strong written and verbal communication, problem-solving, and attention to detail.
• Well-spoken and able to stay neutral, calm, and focused under pressure.
• High school diploma or equivalent required.
• At least 2 years of customer-service experience.
• Able to work in a team and willing to overtime when needed.

Responsibilities

• Field live assistance calls from participating clients nationwide.
• De-escalate conflicts and provide reassurance.
• Contact local emergency services when necessary.
• Perform data entry.
• Monitor CC-TV.

Skills

Written communication

Verbal communication

Problem solving

Attention to detail

Calm under pressure

Teamwork

Education

High school diploma or equivalent

Job description

Wachter is accepting applications for a Staff Safe Agent to join our growing, fast‑paced call center operating 24 hours a day, 365 days a year ONSITE at Mt. Laurel, NJ. In this role you will support participating businesses nationwide utilizing the StaffSafe system to ensure the welfare of staff and customers.

Part‑time shift: Saturday and Sunday: 7:00 am‑3:30 pm.

Responsibilities

• Field live assistance calls from participating clients nationwide.
• De‑escalate conflicts and provide reassurance.
• Contact local emergency services when necessary.
• Perform data entry.
• Monitor CC‑TV.

Qualifications

• Applicant must be 18 years of age or older.
• Must pass standard background checks & drug testing.
• Possess strong written and verbal communication skills, problem‑solving skills, and attention to detail.
• Well‑spoken.
• Ability to multi‑task while remaining neutral, calm, and focused under pressure.
• Possess a high school diploma or equivalent.
• Have at least 2 years of experience in a customer‑service related job field / environment.
• Be able to effectively work in a team environment.
• Open to taking overtime when needed.

We are an equal‑opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.