Customer Service (Call Center) Representative

DeKalb Health; Coatesville (Chester County); On-site; USD 32,000 - 42,000; Full time

Job summary

Witmer Public Safety Group in Coatesville, PA is seeking a Customer Service (Call Center) Representative to interface with customers by phone and email. You will maintain positive relationships and coordinate with internal teams to resolve inquiries promptly.

onsite Monday-Friday 8:00am-5:00pm with a 1-hour lunch. A high school diploma or GED is required, along with 1 year of related experience; strong communication and multitasking abilities are essential for success in a fast-paced

Qualifications

• High school diploma or GED required.
• 1 year related experience and/or training preferred.
• Public contact experience is a plus.
• Ability to read and interpret documents and write routine reports.

Responsibilities

• Answer telephones and handle customer transactions.
• Engage professionally with customers via phone and email.
• Coordinate with internal departments to resolve customer requests.
• Maintain accurate customer records and process orders.

Skills

Customer service

Multi-tasking

Teamwork

Communication

Education

High school diploma or GED

Job description

• Location 101 Independence Way,Coatesville, PA, 19320,United States
• Other Compensation Yearly Profit Sharing Bonus
• Job Category Call Center , Customer Service
• Industry Call Center, Retail, First Responder
• Employee Type Non-Exempt
• Required Degree High school
• Manage Others No

Contact information

• Name John Larock
• Phone [phone]
• Email [e-mail]

Description

SUMMARY

The Customer Service (Call Center) Representative is responsible for interfacing with customers on the phone and through e-mail interactions. The Customer Service Representative develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.

NOTE: This position is onsite, in-person at our Coatesville, PA headquarters, l ocated across from the Chester County Airport with easy access to express Route 30.

This position is required to be on-site Monday-Friday, 5 days a week from 8:00am-5:00pm with an hour unpaid lunch.

Duties/Responsibilities:

• Portraying a positive company image and engaging in professional and friendly communications with customers
• Coordinate special projects assigned to the call center.
• Track and report daily progress numbers for each project.
• Monitors social media posts and responds to all customer service-related posts.
• Processing orders by mail, telephone, fax, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Assisting colleagues and other employees with administrative duties
• Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
• Referring any customer questions regarding products or services to the appropriate person
• Establishing and maintaining customer profiles and initializing claim forms
• Performing accurate company-required recordkeeping
• Efficiently and correctly corresponding with vendors and other departments
• Resolving customer problems, such as shipping or invoicing problems, etc.
• Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
• Following-up on orders to ensure delivery by specified dates
• Preparing receipts and shipping documents
• Performing other duties as assigned
• Attend department meetings to share experiences and learn from each other.
• Maintain current knowledge of products, programs, processes and policies

Requirements

• High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience
• Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
• Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
• Ability to multi-task
• Ability to work in a team environment and take direction from management and supervisors
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
• Knowledge in public safety field a plus
• Fire fighting experience, Law Enforcement, or Emergency Service experience strongly recommended.

Summary

If you are looking to be a part of something bigger than yourself, that is both financially and emotionally rewarding, we want to talk to you! We like to hire people with experience, but we love to hire people with initiative. We are a fast-growing company with exciting endeavors on the horizon. We need people who are passionate, positive, and ready to thrive in a fast-paced environment. You don’t need First Responder experience to apply, but it will definitely get your resume moved to the top of the pile!

In addition, Witmer Public Safety Group offers a competitive benefits package including medical, dental, vision, 401k with 401k matching component, company paid Life/ADD/Short-term Disability/Long-term Disability, Employee Assistance Program, and several additional voluntary plans.