Call Center Representative

Wachter, Inc.; Mount Laurel Township (NJ); On-site; USD 19,286 - 30,307; Part time

Job summary

Wachter, Inc. in Mount Laurel, NJ is hiring a part-time Staff Safe Agent to support participating businesses nationwide, fielding inbound calls and de-escalating safety concerns while maintaining a calm, neutral demeanor. The role is onsite during the Saturday-Sunday 3:00-11:00 pm shift.

You will work within the StaffSafe system to ensure staff and patron safety, monitor communications, and enter data as needed, contributing to rapid recovery of normal operations after incidents.

Qualifications

• Applicant must be 18 years of age or older.
• Be able to pass standard background checks & drug testing.
• Possess strong written & verbal communication skills, problem-solving skills, and attention to detail.
• Well-spoken.
• Ability to multi-task while remaining neutral, calm, & focused under pressure.
• 2+ years of experience in a Customer Service-related job field/environment.
• Ability to effectively work in office effectively in a team environment. Ability to take overtime, if needed.

Responsibilities

• Field LIVE assistance calls from participating clients Nationwide.
• De-escalate conflicts and provide reassurance.
• Contact local Emergency Service, as necessary.
• Data entry.
• Monitoring of CC-TV.

Skills

Customer service

De-escalation

Communication

Multitasking

Attention to detail

Calm under pressure

Teamwork

Education

High School Diploma or equivalent

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! Wachter is accepting applications for a Staff Safe Agent to join our growing, fast-paced call center operating 24 hours a day, 365 days a year ONSITE at the Mt. Laurel, NJ. In this role, you will support participating businesses Nationwide utilizing the StaffSafe system to ensure the welfare of staff and customers.

WE ARE NEEDING TO HIRE FOR THE FOLLOWING PART-TIME SHIFT:

• Saturday and Sunday: 3:00-11:00 pm

As a Staff Safe Agent, you will be fielding Inbound calls from staff at participating businesses Nationwide when they feel their safety and/or that of their patrons is at risk and work to de-escalate the situation at hand. We are committed to providing exceptional care and support to staff members of participating businesses when in need.

As a key member of our Team, you will play a vital role in ensuring the well-being and safety of our clients in emergency situations and work to resume safe & normal operation of the business as quickly as possible.

RESPONSIBILITIES:

• Field LIVE assistance calls from participating clients Nationwide
• De-escalate conflicts and provide reassurance
• Contact local Emergency Service, as necessary
• Data entry
• Monitoring of CC-TV

REQUIREMENTS:

• Applicant must be 18 years of age or older
• Be able to pass standard background checks & drug testing
• Possess strong & effective written & verbal communication skills, problem-solving skills, and attention to detail
• Well-spoken
• Ability to multi-task while remaining neutral, calm, & focused under pressure
• Possess a High School diploma or equivalent
• 2+ years of experience in a Customer Service-related job field/environment
• Ability to effectively work in office effectively in a team environmentAbility to take overtime, if needed

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.