Call Center Representative

New England ENT & Facial Plastic Surgery; Massachusetts; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Flexible Spending account

401(k)

Job summary

New England ENT & Facial Plastic Surgery is looking for a dedicated customer service professional. This role requires strong telephone communication skills, an understanding of medical terminology, and bilingual skills in Spanish are preferred. You will provide quality service by recording appointment messages and relaying them to clinical providers. The position is full time, Monday through Friday, and offers benefits such as health insurance and a 401(k).

Qualifications

• Strong customer service and support skills.
• Ability to effectively communicate via telephone.
• Understanding of medical terminology essential.

Responsibilities

• Provide quality customer service and support.
• Record accurate message information related to appointments.
• Relay clinical messages to appropriate providers.

Skills

Customer service skills

Telephone communication

Bilingual (Spanish)

Understanding of medical terminology

Tools

EMR

Job description

Provide quality customer service and support.

Use questioning and listening skills that support effective telephone communication.

Record accurate message information re: scheduling and cancellation of appts. and relaying clinical messages to appropriate provider.

Understanding of medical terminology and ability to use EMR.

Bilingual skills (Spanish) strongly preferred.

Schedule

Full Time, Monday- Friday, no weekends.

Benefits

• Paid Time Off
• Health Insurance
• Flexible Spending account
• 401(k)

Job Type: Full and Part Time.