Call Center Representative

BCforward; Indianapolis (IN); Hybrid; USD 19,000 - 28,000; Part time

Job summary

BCforward seeks a detail-oriented Customer Service Specialist for a short-term contract in Indianapolis. You will handle inbound calls, guide customers through the claims process, and clearly communicate by phone and email.

The role requires a high school diploma or GED, strong communication skills, and proficiency with Microsoft Office; onsite then remote work after the initial period.

Qualifications

• 1+ year of inbound call center experience.
• High school diploma or GED.
• Strong customer service, interpersonal, and organizational skills.
• Excellent oral and written communication skills.
• PC literacy, including Microsoft Office.
• Ability to work in a team environment and meet performance competencies.

Responsibilities

• Serve as the primary liaison to resolve application and service issues.
• Communicate clearly by phone and written correspondence on all aspects of the claims process.
• Educate customers on required documentation, timelines, payments, and claim status.
• Enter accurate verbal and written application data into the claims management system.
• Assign new claims to the appropriate claims handler.
• Direct inbound calls to the correct contact across locations.
• Support and maintain a quality service culture within the Customer Service Team.
• Maintain reliable attendance during scheduled work hours.

Skills

Inbound call center

Customer service

Written communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Location: 2670 Executive Dr., Ste. A, Indianapolis, IN 46241

Duration: Short Term Contract

Pay Rate: $17.00/hr on W2

Shift : 8am -5pm

Note: No Interview- Direct Offer

Initial 3 days need to be onsite and thereafter 100% Remote Work

Must Have:

Required Spanish OR French Candidates.

Responsibilities:

• Serve as the primary liaison to resolve application and service issues.
• Communicate clearly by phone and written correspondence on all aspects of the claims process.
• Educate customers on required documentation, timelines, payments, and claim status.
• Enter accurate verbal and written application data into the claims management system.
• Assign new claims to the appropriate claims handler.
• Direct inbound calls to the correct contact across locations.
• Support and maintain a quality service culture within the Customer Service Team.
• Maintain reliable attendance during scheduled work hours.

Required Skills & Qualifications:

• At least 1 year of inbound call center experience.
• High school diploma or GED.
• Strong customer service, interpersonal, and organizational skills.
• Excellent oral and written communication skills.
• PC literacy, including Microsoft Office.
• Ability to work in a team environment and meet performance competencies.

Preferred Skills:

• Knowledge of disability plan eligibility, coverage, and benefits.
• Experience with claims systems and case assignment workflows.