Bilingual Call Center Representative

RG/2 Claims Administration LLC; Philadelphia (Philadelphia County); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

401(k) / Pension Plan

Medical / Dental / Vision Insurance

PTO

Telemed

Job summary

RG/2 Claims Administration LLC is seeking a Call Center Representative in Pennsylvania to support Management and Operations. The role involves handling calls from members and claimants, researching inquiries, logging details, and data entry into RG/2’s database.

Expect a 35-hour weekly schedule with a competitive hourly rate of $18 to $24, commensurate with experience. The position emphasizes professionalism, discretion with confidential materials, and strong interpersonal communication.

Qualifications

• A high school diploma and 1–3 years of call center experience.
• Bilingual with excellent Spanish and English communication skills.
• Proficient with MS Office applications (Outlook, Word, Excel).
• Outstanding verbal communication and ability to interact with all organizational levels.
• Strong attention to detail and ability to manage competing priorities.

Responsibilities

• Answering, screening, and relaying calls from members and claimants.
• Researching claimant inquiries and logging details in RG/2’s database.
• Data entry of claimant data into RG/2’s database.
• Processing of mail as needed.

Skills

Verbal communication

Attention to detail

Time management

Bilingual Spanish/English

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel)

Job description

Overview

The Call Center Representative provides customer service support for the Management and Operations teams. Primary responsibilities include the following.

Responsibilities

• answering, screening, and relaying calls from class members and claimants
• researching claimant inquiries and logging correspondence details into RG/2’s proprietary database
• data entry of claimant data into RG/2’s proprietary database
• processing of mail as needed

Reporting to the Director of Claims Administration, the Call Center Representative projects a professional company image, both internally and externally, is well organized and highly conscientious, has strong interpersonal and communication skills and exhibits the maturity to handle confidential materials and matters with discretion.

Position offers a flexible schedule for a candidate interested in working 35 hours per week during normal business hours.

$18 - $24 per hour, commensurate with experience.

Qualifications

• A high school diploma and a minimum of 1-3 years’ of call center experience, preferably in a professional services environment.
• Bilingual with excellent communication skills, both oral and written, in Spanish and English.
• Knowledge of MS Office Applications (Outlook, Word, and Excel).
• Outstanding verbal communication skills; ability to interact effectively with all organizational levels; ability to initiate, manage and complete tasks with little supervision.
• Strong attention to detail; flexible and adaptable to changing working conditions; able to manage competing time demands and priorities.

RG/2 is passionate about creating an inclusive workplace that promotes and values diversity. More importantly, creating an environment where everyone, from any background, can do their best work.

Benefits

• Competitive salary commensurate with experience
• Performance-based bonus
• Wide range of employee benefits and support programs including:
• Business Casual Dress Code
• 401(k)/Employee’s Pension Plan
• Employee Assistance Program
• Employee Resource Groups
• Global Fit / Walk My Mind
• Flexible Spending & Commuter Benefits
• Life/AD&D Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Generous PTO
• Medical / Dental / Vision Insurance
• Back-Up Advantage Program
• Telemed (MeMd)
• Pet Insurance

We encourage you to apply if you are interested in contributing to the success of RG/2 while developing your career in a challenging and professional environment.

When applying, include a cover letter when uploading your resume.

RG/2 is an Equal Opportunity Employer.