Call Center Representative

Freddie Mac; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in veterinary care services is seeking a compassionate customer service representative. This remote position offers hourly pay starting at $16.00 and generous benefits, including paid time off and comprehensive health insurance. Ideal candidates will have experience in high call volume environments and demonstrate strong emotional intelligence. Join a mission-driven team dedicated to providing exceptional care to pet families.

Benefits

Generous paid time off

Comprehensive medical, dental, and vision insurance

Company-funded wellness resources

Training and development programs

Qualifications

• Experience in high call volume, customer service, or call center environments.
• Ability to quickly learn custom software and programs.

Responsibilities

• Provide compassionate customer service through positive interactions.
• Manage a high volume of customer service calls in a remote environment.
• Gather and document pets' medical information while scheduling appointments.

Skills

Customer Service

Attention to Detail

Adaptability

Emotional Intelligence

Tools

Gmail

Google Calendar

Five9

Zoom

Job description

Employer Industry: Veterinary Care Services

Why consider this job opportunity:
- Hourly pay starting at $16.00 per hour
- Generous paid time off and parental leave
- Comprehensive medical, dental, and vision insurance plans
- Remote work opportunity, allowing you to work from home
- Access to company-funded wellness resources for mental, financial, and physical health
- Training and development programs to enhance your skills

What to Expect (Job Responsibilities):
- Provide compassionate customer service through positive interactions with pet families
- Manage a high volume of customer service calls in a remote environment
- Gather and accurately document pets' medical information while scheduling appointments
- Maintain productivity, quality, and performance standards
- Guide emotional conversations in a calm and peaceful manner

What is Required (Qualifications):
- Experience in high call volume, customer service, or call center environments
- Ability to quickly learn custom software and programs, including Gmail and Google Calendar
- Previous experience working from home or with minimal peer interactions
- High attention to detail and adaptability to new processes
- Punctuality and reliability in meeting performance requirements

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role related to veterinary or healthcare services
- Familiarity with call center technologies, such as Five9 or Zoom
- Strong emotional intelligence and empathy when dealing with sensitive situations

#VeterinaryCare #CustomerService #RemoteWork #CareerOpportunity #CompassionateCare

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