2nd shift - Call Center Representative (remote) (55159)

AAA Northeast; Providence (RI); Remote; USD 60,000 - 80,000; Full time

Job summary

AAA Northeast is seeking a 2nd shift Call Center Representative for remote work. Candidates must reside within the AAA Northeast footprint and meet work-from-home requirements. Responsibilities include assisting members with road service requests and promoting AAA services. Ideal for those with customer service experience.

Qualifications

• Customer Service or Call Center experience preferred.

Responsibilities

• Handle incoming calls from members requesting road service.
• Explain AAA policies, benefits, and additional services.
• Track ETAs, resolve service issues, and enhance customer satisfaction.

Skills

Communication

Problem-Solving

Bilingual Fluency

Education

High School Diploma or GED

Job description

2nd shift - Call Center Representative (remote) (55159)

Join to apply for the 2nd shift - Call Center Representative (remote) (55159) role at AAA Northeast.

Job Description

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. As a remote employee, you will need to meet specific work from home requirements, including high-speed internet access with minimum speed specifications.

Available shifts: 2nd shift, between 11:15am-10:30pm, including at least one weekend shift.

At AAA Northeast, we aim to create the best experiences for our members. We are a top-rated employer committed to community service and member satisfaction.

Responsibilities

• Handle incoming calls from members requesting road service, gather necessary information, and provide timely assistance.
• Explain AAA policies, benefits, and additional services; promote memberships and related products.
• Determine appropriate actions for each call, including verifying membership, providing directions, and coordinating with dispatch.
• Track ETAs, resolve service issues, and serve as a liaison to enhance customer satisfaction.
• Respond to general inquiries and refer members to appropriate departments when needed.

Qualifications

Education: High School Diploma or GED required.

Experience: Customer Service or Call Center experience preferred.

Skills: Excellent communication, map reading, problem-solving, confidentiality, and bilingual fluency (if applicable). Ability to operate relevant software and interpret maps.

Additional Information

Salary range: $19.00 - $20.00 per hour.

Employment type: Full-time, Entry level, Other industry (Consumer Services).

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