Call Center Representative

COMMUNITY RENEWAL TEAM INC; Hartford (CT); On-site; USD 25,000 - 30,000; Part time

Job summary

Paycom - ATS in Hartford, CT is seeking an entry-level Call Center Representative for the Energy department. This seasonal, day-shift position supports customer inquiries, processes fuel authorizations, and schedules intake appointments by answering phones and logging call details.

Qualifications include a high school diploma or GED, 1–2 years of office experience, ability to type 45–50 wpm, and proficiency with Microsoft Word and Excel.

Qualifications

• Must have a high school diploma or GED.
• 1-2 years of office experience.
• Typing 45–50 wpm with proficiency in typical office equipment.

Responsibilities

• Answer phones and respond to customer requests in a timely manner.
• Provide customers with service information.
• Refer customers to appropriate program or departmental staff.
• Place customer fuel orders into system.
• Complete call logs and reports.
• Setting appointments with customers for intake.
• Assist with on-the-job training for new Call Center Representatives.

Skills

Multitask

Organizational skills

Telephone etiquette

Data entry

Microsoft Word

Excel

Typing 45-50 wpm

Education

High School Diploma or GED

Job description

Job Details: Level: Entry, Job Location: Hartford, CT 06114, Position Type: Seasonal, Education Level: High School, Salary Range: $17.53 - $21.56 Hourly, Job Shift: Day,

JOB DESCRIPTION

POSITION TITLE: Call Center Representative

DEPARTMENT: Energy

FLSA STATUS: Non-exempt

PAY GRADE: 3

REPORTS TO: Call Center Supervisor

GENERAL DESCRIPTION OF DUTIES

The purpose of this position is to support the Agency’s needs by providing responsibility for answering phones in response to customer inquiries, processing fuel authorizations, scheduling appointments.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Answer phones and respond to customer requests in a timely manner.
• Provide customers with service information.
• Refer customers to appropriate program or departmental staff.
• Place customer fuel orders into system.
• Complete call logs and reports.
• Setting appointments with customers for intake.
• Assist with on-the-job training for new Call Center Representatives.

ADDITIONAL JOB FUNCTIONS

• Make copies, fax and file documentation.
• Create reports on Excel.
• Performs all other duties as assigned.

Qualifications: MINIMUM TRAINING AND EXPERIENCE

• Education: Must have a high school diploma or GED.
• Minimum Years of Experience: One to two (1-2) years office experience.
• Demonstrated Skills: Must be able to multitask, be well organized, have a pleasant telephone demeanor, be proficient on office equipment, Microsoft Word and Excel, and have data entry skills. Must be able to type at least 45-50 wpm. Must be flexible with hours of operation.