Call Center Representative

TITLE Boxing Club; Fountain Valley (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

TITLE Boxing Club is seeking a Call Center Representative to manage customer calls effectively. This remote role requires excellent communication skills and the ability to resolve customer inquiries while maintaining a positive experience. Join a supportive environment with opportunities for growth and development, where you'll handle various customer service tasks.

Benefits

Competitive salary with attractive commission opportunities

Comprehensive training program

Opportunities for professional development

Collaborative workplace culture

Health insurance

401(k)

Employee discount

Flexible schedule

Paid training

Qualifications

• Customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Basic computer and typing skills.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer issues and provide product information.
• Document all customer interactions accurately.

Skills

Communication

Problem Solving

Interpersonal Skills

Listening

Education

High school diploma or equivalent

Associate or bachelor's degree

Tools

CRM software

Job description

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Join to apply for the Call Center Representative role at TITLE Boxing Club

This is a remote position.

The Call Center Representative is responsible for handling inbound and/or outbound customer calls in a professional, efficient, and courteous manner. This role involves providing information, resolving issues, processing orders, and offering support to ensure a positive customer experience.

Key Responsibilities:
• Answer incoming calls and respond to customer inquiries promptly and professionally
• Make outbound calls to follow up with customers, conduct surveys, or provide information as needed
• Resolve customer issues, complaints, or concerns with patience and efficiency
• Document all interactions and customer information accurately in the system
• Provide product or service information, assist with troubleshooting, and guide customers through solutions
• Follow call center scripts and protocols when handling different topics
• Escalate complex issues to supervisors or appropriate departments when necessary
• Meet individual and team performance goals, including call handling time, customer satisfaction, and quality standards
• Maintain a positive and empathetic attitude toward customers at all times
• Adhere to company policies, procedures, and confidentiality standards


Requirements

• High school diploma or equivalent (associate or bachelor's degree a plus)
• Previous customer service or call center experience preferred
• Strong verbal and written communication skills
• Basic computer and typing skills; experience with CRM software is a plus
• Ability to stay calm under pressure and handle difficult situations professionally
• Excellent listening, problem-solving, and interpersonal skills
• Flexibility to work various shifts, including evenings, weekends, or holidays if required


Benefits

• Competitive salary with attractive commission opportunities
  
• Comprehensive training program to help you succeed in your sales career
  
• Opportunities for professional development and career advancement
  
• A positive, collaborative, and inclusive workplace culture
  
• Additional benefits, e.g., health insurance, team-building events
  
• Expected hours: No more than 45 per week
  
• 401(k)
  
• Employee discount
  
• Flexible schedule
  
• Paid training
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Wellness and Fitness Services

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