Call Center Representative I

Davita Inc.; Fountain Valley (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Fountain Valley is seeking a Call Center Representative/Call Agent I. In this full-time, remote position, you'll be the initial point of contact for patients, providing exceptional service and support in a fast-paced environment. Candidates should possess strong communication and organizational skills, with a focus on customer experience. Opportunities for professional growth and competitive compensation, including health benefits, are offered.

Benefits

Health insurance options

Shift differentials and extra shift incentives

Bonus opportunities

Qualifications

• Strong guest-focused engagement over phone, email, and chat.
• Knowledge of managed care and scheduling reservations.
• Ability to prioritize service and customer experience.

Responsibilities

• Deliver exceptional service to patients, families, and providers.
• Ensure unforgettable guest experiences.
• Interact positively and constructively with colleagues.

Skills

Effective communication

Interpersonal skills

Organizational skills

Problem resolution skills

Multi-tasking

Job description

Title:Call Center Representative/Call Agent I

Location:Fountain Valley

Department:Navigation Center

Status: Full-Time/Predominantly Remote

Shift:8 hrs shifts/12:30pm-9pm Sunday thru Thursday after 3-6 month training period

Pay Range:$20.75/hr - $29.47/hr

NOTE:Must be available to work 1 Saturday/Sunday per month after training period. Shifts rotate and vary between the hours of 7am-9pm.

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Purpose Statement / Position Summary

To be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.

Essential Functions and Responsibilities of the Job

* Deliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.

* Prioritize service and customer experience within each interaction.

* Ensure unforgettable guest experiences through unmatched service.

* Demonstrates strong guest-focused engagement over the phone, email, and chat.

* Demonstrates effective communication, interpersonal, written and verbal skills.

* Strong organizational skills.

* Must be able to multi-task and maintain calm demeanor.

* Must possess problem resolution and follow through skills.

* Knowledge of managed care and the business segments.

* Knowledge and ability to schedule reservations for patients/family.

* Be at workandbe on time.

* Follow company policies, procedures and directives.

* Interact in a positive and constructive manner.

* Prioritize and multitask.

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out ourMemorialCare Benefitsfor more information about our Benefits and Rewards.