Call Center Representative

Syncrotist; Dayton (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Syncrotist in Dayton, OH is seeking a Call Center Support Representative to handle high-volume inbound calls and assist with caregiver scheduling and urgent escalations. You will respond to chat and email requests, document interactions, and follow structured communication protocols.

The role offers a 24/7/365 operation and opportunities for growth from entry level to supervisory roles. A strong typing speed, clear verbal communication, and the ability to multitask under time pressure are

Qualifications

• 40+ WPM typing speed
• Strong verbal communication
• Ability to multitask under time pressure
• Background check required
• High school diploma or equivalent

Responsibilities

• Manage high-volume inbound calls
• Support caregiver scheduling and urgent escalations
• Respond to chat and email requests
• Accurately documenting every interaction
• Following structured communication protocols

Skills

Typing 40+ WPM

Strong verbal communication

Multitasking under pressure

Education

High school diploma or equivalent

Job description

We’re excited you’re interested in starting your new journey at Syncrotist! We wanted to give you a little information about what we do and what the training structure will generally look like.

Call Center Support Representative

Syncrotist – Dayton, OH
Starting at $14-15/hour | Growth to $20+/hour | 24/7 Operation

This Is a Performance-Based Role

Syncrotist supports healthcare organizations across the country. When our phones ring, it matters. Every call impacts real people. We are building a team of disciplined, reliable operators who want more than “just a job.” If you value accountability, measurable performance and advancement — you’ll thrive here.

What You’ll Be Responsible For

• Managing high-volume inbound calls
• Supporting caregiver scheduling and urgent escalations
• Responding to chat and email requests
• Accurately documenting every interaction
• Following structured communication protocols

Performance is measured daily on attendance, call quality, accuracy, efficiency and professional tone.

Growth Path

• Entry
• Assistant Supervisor
• Supervisor

Who This Is For

• Individuals who show up on time and are reliable
• People who prefer clear expectations
• Those who handle pressure without emotional reaction
• Candidates seeking upward mobility
• Professionals who see work as responsibility, not just a paycheck

Requirements

• 40+ WPM typing speed
• Strong verbal communication
• Ability to multitask under time pressure
• High school diploma or equivalent
• Background check required

Schedule

• 24/7/365 operation
• Weekends and holiday availability required for all roles