Call Center Representative

Chattanooga Area Regional Transportation Authority; Chattanooga (TN); On-site; USD 27,000 - 39,000; Full time

Job summary

The Chattanooga Area Regional Transportation Authority (CARTA) Call Center Representative provides exceptional customer service to riders by handling incoming calls, scheduling reservations, and assisting with trip details. This role serves the general public and the ADA community, ensuring accessible and courteous service in a high-volume center.

Based in Chattanooga, TN, the position requires evening and weekend availability and offers a full-time, non-exempt schedule with a competitive hourly

Qualifications

• Minimum 5 years of professional customer service experience.
• Experience in call center operations, transportation services, or ADA-related roles is preferred.
• Must have a strong knowledge of the Chattanooga and Hamilton County areas.
• Must have a clear telephone voice, with excellent organization and communication skills.
• Must be able to work evenings and weekends.
• Must be a motivated, self-starter who requires minimal supervision.

Responsibilities

• Answer incoming calls, determine the caller's intent and connect appropriately.
• Dispatch CARTA's demand response service.
• Operate a PC with Microsoft Office software daily.
• Greet visitors and provide accurate information in a friendly manner.
• Schedule CARTA's demand response and paratransit services.
• Deal with the public in a calm and professional manner.

Skills

Customer service

Call center experience

Communication

Evening hours

Education

Associate degree preferred

Some college experience

Tools

Microsoft Office

Job description

Department: Customer Service

Reports to: Customer Service Manager

Job Category: Administrative

Employee Type: Full time, Non-exempt

Rate of Pay: $24.03/hour

Location: 1617 Wilcox Blvd. Chattanooga, TN 37406

Revision Date: October 7th, 2026

Summary

The Call Center Representative plays a key role in delivering outstanding customer service to CARTA riders by managing incoming calls, scheduling reservations, assisting with trip details, and handling general inquiries. This position serves both the general public and the ADA community, ensuring accessible, efficient, and courteous service in a high-volume call center environment.

Essential Duties And Responsibilities

• Answer incoming calls, determine the intent of the caller and make the appropriate connection
• Dispatch CARTA's demand response service
• Operate a personal computer along with Microsoft Office software daily
• Deal diplomatically with the public under stressful conditions
• Greet visitors and provide accurate information in a friendly and cheerful manner
• Multi-task with attention to detail
• Schedule CARTA's demand response and paratransit (Care-A-Van) services

Qualifications

• A minimum 5 years of professional customer service experience and some college and/or university experience; Associate degree is preferred.
• Experience in call center operations, transportation services, or ADA-related roles is preferred
• Must have a strong knowledge of the Chattanooga and Hamilton County areas
• Must have a clear telephone voice, with excellent organization and communication skills
• Must be able to work evenings and weekends
• Must be a motivated, self-starter who requires minimal supervision

Work Environment

• Office-based call center environment.
• Requires extended periods of sitting, computer, and phone use.
• Must maintain professional appearance and conduct

CARTA is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.