Paratransit Scheduling & ADA Call Center Pro

CARTA; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Chattanooga Area Regional Transportation Authority (CARTA) is seeking a Call Center Representative in Chattanooga, Tennessee. The role involves managing a high volume of inbound calls, scheduling reservations, and delivering outstanding customer service to CARTA riders, including the ADA community. Ideal candidates will have 5+ years of customer service experience, strong communication skills, and knowledge of the local area. The position requires flexibility for evenings and weekends. CARTA values efficiency, accuracy, and a professional demeanor in a call center environment.

Qualifications

• Minimum 5 years of professional customer service experience required.
• Experience in call center operations, transportation services, or ADA-related roles is preferred.

Responsibilities

• Answer and manage a high volume of inbound calls with professionalism and courtesy.
• Schedule CARTA’s demand response and paratransit services.
• Verify eligibility for ADA paratransit services.
• Maintain detailed records of customer interactions and updates to rider accounts.

Skills

Strong knowledge of Chattanooga and Hamilton County areas

Clear telephone voice with excellent verbal communication

Proficient in Microsoft Office and scheduling/data entry systems

Ability to multitask and handle high call volumes

Excellent organizational skills and attention to detail

Motivated self-starter who works well independently and in a team environment

Ability to work evenings, weekends, and holidays as needed

Education

High school diploma or equivalent

Job description

Chattanooga Area Regional Transportation Authority (CARTA) is seeking a Call Center Representative in Chattanooga, Tennessee. The role involves managing a high volume of inbound calls, scheduling reservations, and delivering outstanding customer service to CARTA riders, including the ADA community. Ideal candidates will have 5+ years of customer service experience, strong communication skills, and knowledge of the local area. The position requires flexibility for evenings and weekends. CARTA values efficiency, accuracy, and a professional demeanor in a call center environment.