Call Center Representative

Omni Fiber; Brownsville (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer matching

8 paid holidays

3 floating holidays

15 days PTO

Medical, dental, and vision insurance

Life insurance

HSA with employer contributions

Internet and cell phone allowances

Job summary

Omni Fiber in Brownsville, TX is seeking a Call Center Representative to handle inbound and outbound calls, delivering excellent customer service and supporting sales efforts. This role requires bilingual fluency in Spanish and English.

You will manage 40-50 inbound calls daily, make outbound leads when volume is low, and resolve billing questions. The position offers a competitive hourly rate plus a comprehensive benefits package, including 401(k), holidays, PTO, and more.

Qualifications

• Bilingual in Spanish and English required.
• Experience in a call center environment is preferred.
• Strong communication skills required.
• At least 1 year of experience in a similar role.

Responsibilities

• Handle 40–50 inbound calls per day.
• Make 5–6 outbound sales lead calls per day when inbound volume is low.
• Address customer inquiries and resolve billing issues.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products and services.

Skills

Bilingual Spanish & English

Call center experience

Good communication skills

1 year of experience in a similar role

Job description

Call Center Representative

The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is based in the Brownsville Office and requires a bilingual individual fluent in both Spanish and English.

Responsibilities:

• Essential duties and responsibilities include but are not limited to those listed below:
• Support 40-50 inbound calls per day.
• Make 5-6 outbound sales lead calls per day when inbound call volume is low.
• Address customer inquiries and resolve billing issues.
• Maintain accurate records of customer interactions and transactions.
• Provide information about products and services.

Qualifications:

• Bilingual - Spanish and English.
• Call center background.
• Good communication skills.
• 1 year of experience in a similar role.

Shift/Hours:

• 7:00 AM - 3:30 PM with availability for 8:30 AM - 5:00 PM.
• Working one Saturday a month, with one day off during the week.

Benefits

This position offers a competitive hourly rate and a comprehensive benefits package. Employees enjoy a 401(k) with employer matching. The time off program includes 8 paid holidays, 3 floating holidays, and 15 days of paid time off. The company provides medical, dental, and vision insurance, life insurance, and the option to enroll in an HSA with employer contributions. Additionally, employees receive monthly allowances for internet and cell phone expenses.

Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.