Call Center Representative

2 At Group; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career growth

Professional development

Team environment

Hands-on customer service

Performance-based growth

Employee recognition

Mentorship

Job summary

Avalonvi in Austin is seeking a friendly Call Center Representative to assist customers by phone, respond to inquiries, and provide professional support. This role suits someone with strong communication skills who enjoys helping people and wants to develop experience in customer service, relationship building, and sales support.

You will handle incoming calls, provide product and service information, document interactions, and contribute to lead generation and customer outreach.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Good organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Respond to questions regarding products, services, and promotions.
• Listen carefully to customers and understand their needs.
• Provide accurate and helpful information.
• Assist customers with routine questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Conduct customer follow-ups when additional assistance is needed.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of calls and customer interactions.
• Communicate recurring customer feedback and concerns to team members.
• Work collaboratively to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer-focused

Problem solving

Organizational skills

Multitasking

Adaptable

Learn quickly

Education

High school diploma or equivalent

Job description

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

About Us

At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Job Summary

We are seeking a friendly and dependable Call Center Representative to assist customers by phone, respond to inquiries, and provide professional support. This position is ideal for someone with strong communication skills who enjoys helping people and wants to develop experience in customer service, relationship building, and sales support.

Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Respond to questions regarding products, services, and promotions.
• Listen carefully to customers and understand their needs.
• Provide accurate and helpful information.
• Assist customers with routine questions and concerns.
• Recommend appropriate products or services based on customer needs.
• Conduct customer follow-ups when additional assistance is needed.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of calls and customer interactions.
• Communicate recurring customer feedback and concerns to team members.
• Work collaboratively to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Strong problem-solving abilities.
• Comfortable communicating with customers by phone.
• Good organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service and communications experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching