Call Center Agent

Avalonvi; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Avalonvi in Austin, TX is seeking a motivated Call Center Agent to communicate with customers, answer inquiries, and support positive customer experiences.

This role emphasizes strong verbal communication, active listening, and the ability to identify needs, provide accurate information, follow up, and collaborate with a team.

The position includes paid training, ongoing development, and opportunities to contribute to customer satisfaction and retention.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Responsibilities

• Communicate with customers by phone in a professional manner.
• Answer questions regarding products and services.
• Provide accurate information based on customer needs.
• Identify customer needs and recommend appropriate solutions.
• Respond to routine customer concerns and requests.
• Follow up with customers and prospective clients when appropriate.
• Support customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Support customer service and business objectives.
• Collaborate with team members to provide consistent support.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Customer-focused attitude

Phone communication

Listening skills

Problem-solving

Organizational skills

Multitasking

Reliability

Self-motivated

Education

High school diploma or equivalent

Job description

About Us

AtAvalonvi, we specialize in strategic, real-world marketing solutionsthat help brands connect with people where it matters most — face toface, in physical spaces, and through impactful brand experiences.Frombrand positioning to on-the-ground campaigns, we bring ideas to lifebeyond screens.

Job Summary

We are seeking a motivated Call Center Agent to communicate with customers, answer inquiries, provide information, and support positive customer experiences. This role is ideal for individuals who enjoy helping people and developing strong communication skills in a professional environment.

Responsibilities

• Communicate with customers by phone in a professional manner.
• Answer questions regarding products and services.
• Provide accurate information based on customer needs.
• Identify customer needs and recommend appropriate solutions.
• Respond to routine customer concerns and requests.
• Follow up with customers and prospective clients when appropriate.
• Support customer satisfaction and retention initiatives.
• Maintain accurate records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Support customer service and business objectives.
• Collaborate with team members to provide consistent support.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer communication experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching