Call Center Representative

Bath Concepts Independent Dealers; Albuquerque (NM); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) profit-sharing retirement plan

Medical, dental, and vision insurance

Paid time off

Mileage reimbursement

Employee discounts

Referral programs

Job summary

Poulin Design Center in Albuquerque, NM is seeking a Call Center Lead-Setter who blends service excellence with efficiency to drive appointments and sales.

You will manage multi-line calls, coordinate schedules for design consultants and sales advisors, and support a busy front desk while maintaining our reputation for integrity.

This on-site, full-time role offers an $18-$20 hourly rate, benefits, and growth opportunities for team players committed to customer care.

Qualifications

• High School diploma or equivalency is required.
• 1+ year of appointment setting and sales experience; proficiency in Office 365 and related apps.
• Knowledge of our brands; bilingual in Spanish preferred.
• Strong customer service orientation and teamwork.
• Excellent communication, time management and organizational skills.

Responsibilities

• Participate in goal-setting meetings with management and team.
• Operate a multi-line phone system and transfer calls to the appropriate extension.
• Review daily call cues to confirm appointments and leads.
• Coordinate schedules for Remodel Design Associates and Solar Sales Advisors.
• Provide front desk coverage for walk-in traffic and events as needed.

Skills

Customer service

Interpersonal communication

Time management

Organizational skills

Problem solving

Adaptability

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office 365

Job description

Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work.

Call Center Lead-Setter Qualifications:

• High School diploma or equivalency (required)
• 1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)
• A passion for customer service and working as a team
• Efficient interpersonal communication, time management, and organizational skills
• Sound decision-making, problem-solving, and adaptability to challenges

Call Center Lead-Setter Responsibilities:

• Participate in goal-setting meetings with management and team
• Operate a multi-line phone system and transfer call to the appropriate extension
• Review daily call cues to confirm appointments and leads
• Coordinate schedules for Remodel Design Associates and Solar Sales Advisors
• Provide front desk coverage for walk-in traffic and events as needed

Pay: $18.00-$20.00/hr. plus bonuses

Benefits:

• 401(k) profit-sharing retirement plan
• Medical, dental, and vision insurance
• Paid time off
• Mileage reimbursement
• Employee discounts
• Referral programs

Schedule:

• Full-time, 32-40 hours per week (on-site)
• .5-1-hour meal break, non-exempt
• Monday-Friday: 8:30pm-5:00pm
• Rotating Saturday and events: 9:30am-3:00pm

Application Question(s):

• Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?
• Are you authorized to work in the U.S?