Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

Talentify.io; United States; Remote; Full time

Job summary

A leading healthcare company is seeking a Customer Support Agent to provide essential assistance to patients accessing therapies. This remote role emphasizes teamwork and inclusiveness within a supportive environment. Applicants should have a High School Diploma, relevant pharmacy technician experience, and a strong focus on customer service. This opportunity presents the potential for contract conversion to a full-time position.

Qualifications

• Minimum 3 years of call center experience preferred.
• Pharmacy Technician experience required.
• HIPAA certification is necessary.

Responsibilities

• Provide initial support for customer requests via various contact methods.
• Assess user issues and provide first-level support.
• Document resolutions and escalate unresolved issues.

Skills

Customer service

Communication

Problem Resolution

HIPAA Compliance

Education

High School Diploma or equivalent

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity to work 100% remotely from home
- Potential for contract role conversion to a full-time position
- Supportive work environment focused on teamwork and inclusiveness
- Chance to make a positive impact by helping patients access necessary therapies

What to Expect (Job Responsibilities):
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact
- Quickly assess user issues and provide first-level support for problem resolution
- Document information specific to resolutions and escalate unresolved issues to the appropriate areas
- Recognize operational challenges and suggest recommendations to management
- Ability to work 40 hours per week under moderate supervision with varying shifts

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bi-lingual (English/Spanish) is a plus

#LifeSciences #Healthcare #RemoteWork #PatientSupport #CareerOpportunity

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."