Call Center Remote Customer Service Representative

Paycom - ATS; Richmond (VA); Remote; USD 48,712,000 - 53,010,000; Full time

Benefits offered by this job

Paid Training

Work from home

PTO

401(k) Match

ICHRA

Performance incentives

Job summary

Vimo is hiring Remote Customer Service Representatives in the Richmond, VA area. The full-time/seasonal roles offer hourly pay of $17.00–$18.50 with performance incentives.

Training lasts 3 weeks and is conducted remotely from a private workspace, with required equipment and a stable internet connection. Responsibilities include handling inbound/outbound calls, account management, technical support, and online chat inquiries while maintaining high service standards and adherence to procedures.

Qualifications

• Moderate to advanced computer skills and ability to learn new technology.
• Excellent verbal and written communication skills; professional demeanor.
• Comfortable working from home with a private workspace.
• Self-motivated and results-driven; reliable in a remote setting.

Responsibilities

• Inbound/Outbound Calls.
• Deliver the highest level of customer service consistently.
• Manage customer accounts and provide technical support.
• Application Data Entry.
• Online chat inquiries as assigned.
• Interpret and follow defined procedures and policies.
• Creative problem-solving and adaptability to changing projects.
• Time and task management and ability to multitask.
• Extensive self-study, training, and testing during onboarding.
• Adhere to regulated guidelines for communications via all channels.

Skills

Computer skills

Tech-savvy

Professionalism

Communication skills

Work from home

Self-motivation

Tools

CRM systems

Job description

Job Details

Job Location: Richmond, VA - Richmond, VA 23219
Position Type: Full Time
Salary Range: $17.00 - $18.50 Hourly
Job Category: Customer Service

Vimo is excited to hire Remote Customer Service Representatives. We are dedicated to creating a motivating and positive work environment, and our vision is to make finding and enrolling in health insurance simple.

As a Remote Customer Service Representative, you'll deliver an amazing customer experience and help clients discover how to enroll in health insurance.

Full-time/Seasonal

• $17.00/hr. plus performance incentives
• $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• Not compatible with Mobile Internet Service Providers or Satellite
• Not compatible with Wi-Fi internet access or Wi-Fi adapter/extenders (e.g., T-Mobile is not compatible)

Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem‑solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self‑study, training, and testing required; eligibility to proceed through training and certifications depends on passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self‑motivated and success‑driven

What We Offer

• Paid Training
• Full‑Time, Seasonal role
• Performance and attendance‑based incentives, in addition to the base pay
• Convenience of working from home
• Collaborative and supportive team environment
• 401(k) Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (Not Required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus