Call Center Professional

River Valley Family Health Centers; Delta (CO); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

AFLAC Supplemental Insurance

401(k) Matching

Employee Assistance and Wellness

Generous PTO

Continuing Education Opportunities

Job summary

River Valley Family Health Centers in Delta, CO is looking for a Call Center Professional to join our team. This full-time role ensures accuracy of patient accounts in EMR, handles calls and messages, and supports financial counseling for patients.

You will verify information, schedule appointments, transfer queries, and create new patients in the system, while maintaining confidentiality and traveling between clinics as needed. 40 hours/week, competitive benefits included.

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license preferred.
• Bilingual skills are required.
• Ability to travel between clinics as needed.
• Written and verbal communication skills required.

Responsibilities

• Answering phone calls and providing great customer service, by verifying patient information, counseling patients in financial policies, scheduling and rescheduling of appointments, etc.
• Transferring patients to the appropriate person when required to do so.
• Covering the front desk when needed, by checking patients in and out, verifying insurance, and collecting co-pays and payments for visits.
• Creating new patients in the system.
• And so much more!

Skills

Customer service

Phone handling

Verifying information

Scheduling appointments

Bilingual

Education

High School Diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Professional

Full Time Clerical Delta, CO, US

4 days ago Requisition ID: 1120

Salary Range: $17.00 To $18.22 Annually

River Valley Family Health Centers is looking for a Call Center Professional to join our team in Delta, CO.It is the responsibility of this position to ensure the accuracy and timeliness of additions/corrections made to patient accounts processed through the Electronic Medical and Dental Records, telephone calls accepted or placed, patient messages returned, and follow up as needed/processed through the Electronic Medical and Dental Records, coordination of patient counseling on all financial programs offered at River Valley, successful completion of patient payment posting, and maintenance of patient records.

The Mission of River Valley Family Health Centers is to provide high quality healthcare in an integrated and culturally respectful manner to our community. We offer affordable and easy access to quality care for all, while being an employer of choice. We value patient-centered, quality care, accountability, integrity, and overcoming barriers to care. We are dedicated to the principles of equal employment opportunity in any term, condition or privilege of employment. We do not discriminate against applicants or employees based on age, race, sex, color, religion, national origin, disability, veteran status, ethnicity, military obligations, gender expression, sexual orientation, pregnancy, marital status, or any other status protected by state or local law.

The Call Center Professional position is a full-time position; 40 hours per week. We are a growing, exciting place to work, serving our community in a variety of ways. Come join our team!

A day in the life of a Call Center Professional includes:

• Answering phone calls and providing great customer service, by verifying patient information, counseling patients in financial policies, scheduling and rescheduling of appointments, etc. Transferring patients to the appropriate person when required to do so.
• Covering the front desk when needed, by checking patients in and out, verifying insurance, and collecting co-pays and payments for visits.
• Creating new patients in the system.
• And so much more!

Compensation and Benefits

• $17.00 - $18.22/hour, depending on experience and certifications
• Medical, Dental, and Vision Insurance
• Life & Disability Insurance
• AFLAC Supplemental Insurance
• 401(k) Matching with participation after 90-days
• Employee Assistant and Wellness Programs
• Generous PTO accruing and available from the first day of employment
• Continuing Education Opportunities

Qualifications

• High School Diploma or equivalent required.
• Valid driver’s license preferred.
• Bilingual skills are required.
• Ability to maintain positive working relationships with team members, patients, families, and others.
• Must demonstrate cultural sensitivity when working with individuals and groups of diverse racial, ethnic, economic, and social backgrounds. Written and verbal communication skills required.
• Ability to utilize a computer for time keeping, documenting electronic medical records, and to complete follow-up tasks.
• Ability to maintain confidentiality.
• Ability to travel between clinics as needed.

This position requires long periods of standing and walking, sitting at a computer, the ability to lift, carry, push, and pull up to 35 pounds, etc. Employees are required to complete mandatory vaccines, such as Tdap, Hep A, Hep B, MMR, Varicella, and the yearly flu vaccine.