Call Center Operator Part Time

Black Bear Casino Resort; Minnesota; On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Floating Holidays

Job summary

Black Bear Casino Resort in Minnesota is seeking a part-time hotel front desk/guest services representative. You will answer all incoming hotel calls, handle guest inquiries, and accurately enter and confirm reservations, with a friendly, professional phone manner.

You will assist with wake-up calls, dining reservations and other requests, maintain a clean work area, and adapt to changing duties. The role requires excellent communication, the ability to multi-task, and a flexible schedule.

Qualifications

• Must be able to communicate effectively orally and in writing.
• Ability to type 40 words per minute is preferred.
• Experience in call centers or hospitality is preferred.
• Knowledge of computer systems and word processing is required.
• Excellent communication and customer service skills are essential.

Responsibilities

• Answers all incoming calls to the Hotel from internal and external callers within 3 rings.
• Responds to inquiries such as directions and calls for assistance.
• Accurately enters, reviews and confirms hotel reservations with guests.
• Assists with wake up calls, dining reservations, etc.
• Welcomes hotel guests with a friendly, professional phone manner.
• Transferring calls to proper extensions and managing voice mail systems.
• Maintains a courteous and professional demeanor with guests, vendors, and staff.
• Keeps work area clean and organized and adapts to changes as required.

Skills

Call center experience

Communication skills

Typing 40 wpm

Customer service

Multi-tasking

Education

No formal education required

Tools

Word processing

Computer systems

Job description

Job Duties

• Answers all incoming calls to the Hotel from internal and external callers, within 3 rings.
• Responds to inquires such as directions and calls for assistance.
• Accurately enters, reviews and confirms Hotel Reservations with guests.
• Has a complete awareness and understanding of all promotions and specials.
• Assists with wake up calls, inquires, dining reservations, etc.
• Able to work under minimal supervision.
• Transferring calls to proper extensions, operating voice mail systems.
• Courteous and professional manner in all dealings with guests, vendors and other employees.
• Welcomes hotel guests with a smile over the phone.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
• Subject to pre-employment and annual background checks.

Minimum Education Required

No Formal Education

Minimum Experience Required

• No Driver’s License Required
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Knowledge of computer systems and word processing is required.
• One year experience in relevant area and/or call center is preferred.
• Ability to type 40 words per minute is preferred.
• Previous Switchboard Experience Preferred.
• Previous hospitality related experience highly preferred.
• Qualified candidate must have excellent communication skills.
• Pleasant phone voice.
• Ability to multi-task.
• Great customer service skills must also have the initiative to work independently.
• Must be available/flexible to work varying shifts.
• Must be able to sit, stand or bend for the duration of shift.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.

Physical Requirement

• Normal physical requirements.
• Some lifting and carrying up to 25 pounds.
• Subject to inside environmental conditions, including working in a smoking environment.

Shift

Rotating

Number of Openings

1

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

Yes

Compensation

$15.00 - $15.00 / Hourly

Postal Code

55718

Job Type

Part Time

Place of Work

On-site

Requisition ID

84262

Job Benefits

• Floating Holidays