Banquet Coordinator

Black Bear Casino Resort; Minnesota; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

401(K) retirement

Vision plan

Dental insurance

PTO

Health insurance

Job summary

Black Bear Casino Resort is seeking a Banquet Coordinator to plan, coordinate and execute banquet events with precision. You will log requests, prepare BEOs, and distribute them to departments to ensure flawless service.

A strong focus on accuracy, pricing knowledge, and client communication is essential as you work closely with clients before, during and after events. The role requires up-to-date knowledge of menus, room pricing, AV capacities, and setup options, plus strict adherence to

Qualifications

• High school diploma or GED required.
• Valid US driver’s license required.
• 3–5 years in Food & Beverage; catering sales, convention services or admin experience preferred.
• Food handler’s certification required within 6 months of hire.
• Strong organizational and communication skills required.
• Ability to manage multiple demands with prioritization.
• Experience with cash handling and credit transactions.
• Knowledge of safety rules, sanitation, and health codes; MS Office proficiency.

Responsibilities

• Coordinate, advise and make recommendations for banquets/events based on client requests.
• Inspect and approve setup of rooms, decor, and service.
• Log banquet/meeting requests into the event calendar and prepare BEOs.
• Distribute BEOs to departments in a timely and accurate fashion.
• Develop checklists for coordinators and client meetings.
• Meet with group leaders to discuss last-minute changes and setup arrangements.
• Attend meetings to discuss BEO, service guidelines and execution standards.
• Work closely with clients before, during and after events.
• Maintain knowledge of pricing, room setups, AV capacities, and availability.
• Communicate with coordinators, partners and clients; deliver invoices per policy.
• Maintain professional relationships with team and management; assist as needed.
• Deliver additional items to fulfill BEOs as directed.
• Follow cash handling procedures and internal control procedures.
• Attend mandatory trainings and Title 31/SAR trainings.
• Ensure confidentiality of financial records and employee/client records.
• Respond promptly to requests, complaints and problems; uphold brand reputation.
• Represent the Fond du Lac Band of Lake Superior Chippewa and department positively.
• Maintain attendance and keep work area clean and organized.
• Flexibility to take on other responsibilities as needed.

Skills

Attention to detail

Strong organizational abilities

Communication skills

Work independently

On-call availability

Cash handling

Multitasking

Education

High School Diploma or GED

Tools

Word Processing

Access

Excel

Microsoft Outlook

Job description

Job Duties

• Responsible for coordinating, advising and making recommendations for a banquet/event based on client request.
• Inspects and approves the set up of function rooms and ensures proper decor and service.
• Receives banquet/ meeting requests from clients and properly logs each function into the event calendar.
• Prepares necessary banquet event order (B.E.O) and distributes to all applicable departments in a timely and accurate fashion.
• Ability to develop a required check list for the coordinator and client meeting when preparing the event agenda.
• Meets with function group leaders to determine last minute changes, and to discuss various set up arrangements.
• Attend regular meetings with Black Bear Casino Resort staff to discuss banquet event order’s (BEO), service guidelines and execution standards.
• Work closely with clients prior, during and after events.
• Must maintain accurate and up to date knowledge of menu pricing, room pricing, AV capacities, room set up plans and pricing, availability and any other information relevant to the successful completion of banquet sales and execution.
• Maintain accurate and detailed communication between the coordinator, internal/external partners, and clients.
• Deliver accurate and detailed invoices to the client, and all appropriate internal departments, according to policy.
• Ability to put into practice a positive relationship with team members and the management team of Black Bear Casino Resort.
• Delivers and pickups additional items to fulfill banquet event orders as directed.

Follows proper cash handling procedures and internal control procedures.

Responsible for proper collection of all sales in accordance with department policies and procedures.

Appropriate work attire is required.

Must attend all mandatory department trainings.

Must attend all required Title 31 and/or SAR trainings.

Ensures confidentiality of financial records and all records for employees, band members and/or clients.

Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.

Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.

Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.

Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.

Maintains a clean and organized work area.

Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Minimum Education Required

High School Graduate - GED

Minimum Experience Required

Valid Driver’s License issued in the US is required.

A High School Diploma or GED is required.

Three to five years of experience in the Food and Beverage field and at least one year experience in catering sales, convention services or administrative experience is required.

Food handler’s certification is required; if not certified at the time of hire; employee must become certified within 6 months of hire, employment is contingent upon certification.

Strong Organizational Abilities And Communication Skills Are Required.

Ability to manage multiple demands with great ability to improvise and prioritize is required.

Experience in operating a cash register and making credit and cash transactions is required.

Knowledge of applicable safety rules, sanitation standards, and health code regulations is required.

Knowledge of computer applications to include word processing, Access, Excel and Microsoft Outlook is required.

Alcohol Awareness Training is required and will be provided.

Position requires on call availability

Operations are conducted seven days a week; 24 hours a day; and on holidays.

Ability to communicate effectively orally and in writing is required.

Ability to work independently and establish priorities is required.

Attention to detail and accuracy is required.

Ability to establish professional and harmonious working relationships on all projects and with all parties involved.

Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.

Subject to pre-employment and annual background checks.

Travel is required.

Physical Requirement

Ability to lift and carry up to 40 pounds is required.

Prolonged standing and walking with some sitting are required.

Bending, stooping, climbing, pushing, and pulling are required.

Subject to inside and outside environmental conditions, including work in adverse weather conditions and work in a smoking environment.

Shift

Rotating

Number of Openings

1

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

Yes

Compensation

$21.34 - $24.01 / Hourly

Postal Code

55718

Job Type

Full Time

Place of Work

On-site

Requisition ID

84285

Job Benefits

401(K)retirement, vision plan, dental insurance, PTO, health insurance