Call Center Operator

The Health Care Authority for Baptist Health, An Affiliate of UAB Health System; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Baptist Health is seeking a dedicated Call Center Operator to join our hospital-based communications team at Baptist Medical Center South in Montgomery, AL. This role focuses on handling incoming calls with professionalism, urgency, and empathy, including Lifeline-related responses.

The ideal candidate will have a high school diploma, excellent diction, and strong listening skills. The position is full-time with opportunities to contribute to crisis response and patient support services.

Qualifications

• High school diploma or equivalent required.
• Must be able to sit for prolonged periods.
• Must speak with clear diction and have a high level of hearing and visual acuity.

Responsibilities

• Answer phone calls in a timely and courteous manner.
• Respond to crisis situations and Lifeline calls appropriately.
• May perform additional duties within scope of role.

Skills

Clear diction

Active listening

Crisis response

Education

High school diploma or equivalent

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Highlights

Summary: The Call Center Operator shall be repsonsible to answer the phone in a timely, courteous, and professional manner, as well as, to respond accordingly to any crisis situation. Additionally, this individual must also be able to respond to Lifeline calls and take appropriate measures for the call. This position may have additional duties assigned that are within scope of the role.

Education / Experience

High school graduate or equivalent required.

License / Certification

None

Knowledge, Skills, and Abilities

• Must be able to sit for prolonged periods of time.
• Must be continuously alert and able to discern caller's needs to take quick and correct action.
• Must speak with clear diction at all times and have a high level of hearing and visual acuity.

Working Conditions/Physical Requirements

Continuous sitting at the PBX console answering phones. Continuous talking when answering phones and relaying messages. There is frequent reaching, use of hands and repetitive action. There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person. Continuous visual acuity at close and distant range. Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels. Much exposure to computer work. Occasional exposure to risk of electrical shock. Some exposure to infectious disease while performing job-related tasks. Some exposure to hazardous chemicals. Occasional exposure to radiation.

Primary Location

Baptist Medical Center South

Job

Job: Call Center Operator Call Center Operator Job Type: Regular-Full time Shift: Second Shift (United States of America)

Baptist Health is recognized by Forbes as one of America’s best employers in the state of Alabama.