Call Center Operations Technician Brooklyn, NY

Chris Baily; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Drubridge LLC is seeking a Call Center Operations Technician to join our team supporting the City of New York E911 system. You will provide Tier 1/2 technical support and diagnose outages for public safety communications in NYC.

The ideal candidate has at least 2 years of networking/IT experience, strong communication skills, and the ability to work night or day shifts. You must reside near NYC and pass background checks.

Qualifications

• Minimum 2 years networking and IT technical experience.
• Call center / NOC experience a plus.
• Experience with workflow software like ServiceNow.
• Ability to prioritize and multitask.
• Excellent written and verbal communication skills.
• Strong IT skills.
• Strong attention to detail.
• Strong organizational skills.
• Must be able to pass a background check.
• Must have clean drivers license.
• Must be able to pass a drug test.

Responsibilities

• Provide Tier 1/Tier 2 technical support for the NYC E911 system.
• Troubleshoot and document incoming diagnostics and trouble calls.
• Maintain clear documentation of issues and resolutions.
• Work with a dynamic team to support public safety communications.

Skills

Networking

IT operations

Verbal communication

Multitasking

Education

High school diploma

Associates or bachelor’s degree

Networking certifications

Tools

ServiceNow

Diagnostic tools

Job description

Job Description

We are seeking a Call Center Operations Technician to join our team. You will be part of a broader team providing call center operations and technical support for the City of New York E911 system. We are looking for a dynamic and driven individual to join a team of technical professionals dedicated to supporting the emergency and public safety operations for the City of New York E911 system. The candidate must possess strong written and verbal communications skills along with a solid understanding of more advanced IT networking and operations. Two years of industry experience is required. The Call Center Technician will provide Tier 1 / Tier 2 technical support and perform diagnostic services on the broader E911 system. The Call Center Technician will be responsible for troubleshooting and documenting incoming system diagnostics and trouble calls from the system users. The candidate must live within close proximity of New York City and downtown Brooklyn.

Required Qualifications

• Minimum 2 years networking and IT technical experience
• Call center / NOC experience a plus
• Experience with workflow software like ServiceNow
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong IT skills
• Strong attention to detail
• Strong organizational skills
• Must be able to work night and/or day shifts
• Must be able to pass a background check
• Must have clean drivers license
• Must be able to pass a drug test

Education

Minimum high school diplomaTechnical school educationAssociates or bachelors degree a plusNetworking certifications

Company Description

Drubridge LLC is a project management and Telecommunications firm located in the NYC metropolitan area. Our focus is Public Safety Communications. Our clients include Police and Fire Departments and other state, local and federal agencies. You will be working on cutting edge network technology employed by federal and state government agencies. Specifically, you will be part of the team working to deploy the voice and data networks for the City of New York Police department, City of New York Fire Department and the NYC Department of Information and Telecommunications (DoITT). These systems are used on a daily basis by Public Safety agencies to provide critical voice and data applications in life and death situations.

Drubridge LLC is a certified NYC MWBE company Drubridge LLC is an equal opportunity employer.Drubridge LLC is a Veteran friendly company.

Company Description

Drubridge LLC is a project management and Telecommunications firm located in the NYC metropolitan area. Our focus is Public Safety Communications. Our clients include Police and Fire Departments and other state, local and federal agencies. You will be working on cutting edge network technology employed by federal and state government agencies.

Specifically, you will be part of the team working to deploy the voice and data networks for the City of New York Police department, City of New York Fire Department and the NYC Department of Information and Telecommunications (DoITT). These systems are used on a daily basis by Public Safety agencies to provide critical voice and data applications in life and death situations.

Drubridge LLC is a certified NYC MWBE company

Drubridge LLC is an equal opportunity employer.

Drubridge LLC is a Veteran friendly company.