Call Center Operations Manager

Answering Service Care; Coral Gables (FL); In loco; USD 52.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Training

PTO

401k

Employee Assistance Program

Childcare Reimbursement

Gym membership reimbursement

Snacks

Descrizione del lavoro

Answering Service Care in Coral Gables, FL is seeking a Customer Service Manager to lead a high-performing team in our in-office operations. You will set goals, monitor KPIs, and partner with Customer Success to elevate client satisfaction.

The role requires at least 5 years in customer service with 2+ in management, a Bachelor's in Business Management, and proven leadership. We offer competitive pay, benefits, and growth opportunities in a dynamic, innovative environment.

Competenze

• 5+ years in customer service with leadership experience.
• Bachelor’s degree in business management or related field preferred.
• Strong leadership, interpersonal, and coaching skills.

Mansioni

• Lead and motivate a high-performing customer service team.
• Set goals, monitor KPIs, and drive continuous improvement.
• Collaborate with Customer Success to enhance client satisfaction.
• Oversee daily in-office operations at Coral Gables, FL location.

Conoscenze

Customer service

Leadership

Team management

Communication

Problem solving

Formazione

Bachelor's Degree in Business Management

Strumenti

Windows

Web applications

MS Office

Google Docs

Descrizione del lavoro

Join Answering Service Care 50 Years in Business : Where Excellence in Customer Engagement Meets Innovation.

Be a Leader in Customer Service Excellence:

Join Answering Service Care as a Customer Service Manager

At Answering Service Care , we’re more than a business communication service—we’re innovators in delivering exceptional customer experiences across diverse industries. Rooted in professionalism, adaptability, and forward-thinking , we’re redefining service delivery to create lasting connections between businesses and their clients.

Our Mission:
To forge seamless, tailored communication solutions that nurture relationships and consistently exceed expectations. We're eager to connect with you if a passion for customer service and leadership drives you.

Are you a passionate leader with a proven team management and operational excellence track record? Answering Service Care is looking for a dynamic call center Operations Manager to oversee the daily operations of one of our specialized Industry Divisions. This in-office position requires reporting to work at our Coral Gables, FL location .

What You'll Do:

• Inspire and Lead: Foster a culture of positivity, accountability, and empathy, where every team member feels empowered to excel.
• Drive Success: Set, monitor, and achieve operational KPIs to deliver outstanding results and exceed expectations.
• Celebrate Excellence: Use data and performance metrics to identify top achievers and celebrate their success through kudos, recognition programs, and awards.
• Optimize Performance: Regularly review team performance, analyze trends, and implement strategies to drive continuous improvement.
• Build a Stellar Team: Attract, hire, and retain top talent, ensuring each team member aligns with our company culture and values.
• Develop Leaders: Provide comprehensive training for new hires and ongoing development for the team, enhancing skills and preparing them for future success.
• Set Goals, Achieve More: Develop actionable monthly, quarterly, and annual plans to guide your team toward achieving shared objectives.
• Be the Client Advocate: Partner with our Customer Success team to stay attuned to client feedback, build strong relationships, and drive customer satisfaction and growth.
• Collaborate Across Teams: Work closely with other managers and departments to ensure seamless operations and a unified approach to achieving company goals.

What We're Looking For:

Are you a driven leader passionate about people and performance? We’re seeking a motivated individual who brings the following skills and experiences to our team:

• Customer Service Expertise: At least 5 years of experience in customer service, including a minimum of 2 years in a management or leadership role where you’ve inspired teams to excel.
• Educational Foundation: A Bachelor’s Degree in Business Management or a related field is preferred.
• Leadership Excellence: Exceptional leadership and interpersonal skills, with a knack for motivating, coaching, and building a cohesive, high-performing team.
• Communication Mastery: Strong verbal and written communication skills that help you effectively manage relationships and resolve challenges.
• Adaptability in Action: Thrive in a fast-paced environment, demonstrating sharp problem-solving and decision-making abilities to seize opportunities.
• Organized and Independent: A proactive self-starter who can independently manage multiple tasks, priorities, and deadlines with ease.
• Tech-Savvy: Proficient in Windows, Web applications, MS Office, Google Docs, and other business tools, ensuring smooth and efficient operations.
• Dependable and Flexible: Reliability is non-negotiable. You have a stellar attendance record, are always punctual, and are adaptable to changing needs.
• Empathy and Approachability: Your positive attitude, approachability, and genuine care for others shine through, especially when navigating diverse or challenging situations.

If this sounds like you and you’re ready to make a meaningful impact, we’d love to hear from you !

Why Join Answering Service Care?

• Leadership Impact: Play a pivotal role in shaping a high-performing, customer-focused team.
• Professional Growth: Gain opportunities for learning, development, and career advancement.
• Positive Culture: Thrive in a collaborative, forward-thinking work environment.
• Flexibility: We offer full-time and part-time roles to suit your lifestyle, with opportunities to grow within our organization.

Compensation:

At Answering Service Care, we're thrilled to announce our aggressive pay structure. We believe in recognizing and rewarding hard work and dedication. That's why our starting wages are among the best in the industry:

Weekly Direct Deposit

Pay Starting At: $58,000

We're committed to supporting our team members as they excel in their roles and contribute to our collective success.

• Paid Training
• PTO (Start earning on day one)
• 401k
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement up to $375 a month
• Gym membership reimbursement
• Company sponsored snacks

Our Core Values:

• Professionalism: We build trust through integrity, respect, and a commitment to excellence in every interaction.
• Agility: As the business world evolves, we adapt to challenges and opportunities while staying focused on our clients' needs.
• Innovation: By embracing cutting-edge solutions, we redefine customer experiences and create streamlined operations that set us apart.
• Growth Opportunities: Your potential is limitless here. We offer tailored growth paths to help you achieve your professional aspirations.

We'd love to hear from you if you’re ready to lead with purpose, inspire excellence, and grow in a supportive environment!