Call Center Office Manger

Mr Handyman; Mount Pleasant (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

401K

Paid time off

Holidays

Supplemental benefits

Job summary

Mr. Handyman is seeking an Office Manager to support operations by optimizing office and administrative processes, supervising staff, and scheduling work for technicians and customer service tasks.

This role combines office leadership with call-center responsibilities in a fast-paced home improvement network. Candidates should have at least five years in office management and call center customer service, strong computer skills in Microsoft Office and CRM software, and a commitment to reliable,

Qualifications

• Minimum 5 years of experience in office management.
• Minimum 5 years of experience in call center customer service.
• Proficiency with Microsoft Office, Excel, and CRM software.
• Dispatching or construction experience is a plus.

Responsibilities

• Support company operations by optimizing office and administrative processes.
• Supervise office staff and delegate tasks.
• Schedule work for technicians and handle customer service duties.

Skills

Supply management

Inventory control

Staffing

Supervision

Process improvement

Standards development

Microsoft Office

CRM software

Negotiation

Leadership

Communication

Sales & customer relations

Organization & planning

Tools

Microsoft Office

Excel

CRM software

Job description

Future Opening: Call Center Office Manger

Position: Office Manager

Job description: Support company operations by optimizing office and administrative processes, supervising office staff, scheduling work for technicians and customer service responsibilities

Skills/Qualifications

• Supply management and inventory control
• Staffing, supervision and delegation
• Managing Processes and improvements
• Developing standards
• Computer literacy, specifically Microsoft Office
• Negotiation Skills
• Leadership
• Oral and written Communication
• Sales and customer relations
• Organization and planning

Education/Experience

• Minimum 5 years of previous experience in office management.
• Minimum 5 years of previous experience in call center customer service.
• Computer proficiency in Microsoft Office, Excel and Customer relationship management software
• Previous dispatching and construction experience a plus

Compensation

Pay is based on experience 401K, Paid time off and Holidays, Supplemental Benefits

Compensation: $16.00 - $21.00 per hour

For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

Notice

Mr. Handyman InternationalLLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.