Operations Manager - Customer Service

Mr. Handyman; Frederick (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Start a career, not just a job

Job summary

Mr. Handyman of North & West Central MD is seeking an experienced Operations Manager to oversee daily operations and ensure high standards of customer service.

You will handle service requests, schedule tasks, dispatch technicians, contribute to growth, and collaborate with the owner. Weekend availability and strong communication are valued.

Qualifications

• Minimum 1 year in operations management
• Customer service and sales experience preferred
• Strong written and verbal communication skills
• Proficient with word processing and spreadsheet software
• Detail-oriented and able to work independently
• Weekend and after-hours availability

Responsibilities

• Receive incoming calls in a professional and courteous manner
• Return customer calls/inquiries, respond to complaints, and resolve issues
• Schedule services and dispatch technicians
• Perform marketing functions to sell additional work
• Manage both residential and commercial business
• Help in the hiring of field technicians
• Perform administrative functions including data entry, payment processing, and supply inventory
• Oversee the maintenance of company vehicles
• Perform other duties as needed including cross-training

Skills

Operations management

Customer service

Sales experience

Communication skills

Computer literacy

Attention to detail

Team player

Weekend/after-hours availability

Tools

Microsoft Word

Spreadsheets (Excel)

Job description

Future Opening: Operations Manager - Customer Service

Mr. Handyman of North & West Central MD, the 7th largest Mr Handyman in the country, is looking for an experienced Operations Manager to oversee the daily operations of our business. At Mr. Handyman we have over 14 years of providing quality service to our customers.

As the Operations Manager you are a key member of the team reporting directly to the owner of the business. You are responsible for handling service requests and customer complaints, managing the daily schedule, and helping to continually grow the business. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner


• Return customer calls/inquiries (some after hours and/or on weekends), respond to customer complaints, and resolve issues


• Schedule services and dispatch technicians


• Perform marketing functions to sell additional work and earn business


• Manage both residential and commercial business


• Help in the hiring of field technicians


• Perform administrative functions including data entry, payment processing, and supply inventory


• Oversee the maintenance of company vehicles


• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• At least (1) year previous operations management experience.


• Customer service and sales experience preferred


• Strong written and verbal communication skills


• Computer literate, with working knowledge of word processing, business software and spreadsheet applications


• Detail-oriented


• Team player who can work independently


• Must be available to respond to weekend and after-hour messages from customers.

Competitive pay and benefits. Bonuses available.

Compensation: $45,000 = $55,000/yr

For over 20 years, Mr. Handyman franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.

Notice

Mr. Handyman InternationalLLC is the franchisor of the Mr. Handyman franchised system. Each Mr. Handyman franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman InternationalLLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman franchised franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (\"Franchisor\") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

This position may require you to work Saturdays as needed. Can you work this schedule? *

This position may require you to work some off hours (can be done remotely) responding to customer inquiries as needed. Are you available to do this?

How many years of operations management experience do you have?

Slide 3 of 4: Painted Cabinets Upgraded by Mr. Handyman Technician

WHAT OUR BRAND OFFERS*:

Start a career, not just a job

Your knowledge, skills, and experience are valued

Work independently, but not by yourself

Work for a brand with high standards and ethics