Call Center Nurse

Integrated Resources Inc.; Overland Park (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

A workforce solutions company in Overland Park is seeking a professional to educate patients and healthcare personnel about their products and services. The candidate will organize educational classes, prepare instructional materials, and provide insights for program improvements. A minimum of 2-4 years of clinical experience and a relevant undergraduate degree are required for this role, along with strong customer service skills.

Qualifications

• 2-4 years of clinical experience required.
• Experience in call center settings preferred.
• Demonstrated longevity at previous employers.

Responsibilities

• Educate patients and health care professionals about products and services.
• Organize classes and individual meetings to demonstrate contributions to health.
• Prepare educational materials and gather feedback from participants.

Skills

Computer/Typing Experience

Customer Service Experience

Telephonic Experience

Education

Undergraduate/BA/BS degree in applicable discipline

Job description

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow.

Job Description

Educates patients, their families and health care professionals in the use of the organization's products and services.

Organizes and conducts classes and individual meetings to demonstrate how the organization's products and services contribute to the maintenance and improvement of health and/or the management of specific diseases and physical conditions.

Prepares and distributes educational and instructional material (e.g., booklets, promotional kits).

May expand patient pool through participation in referral and screening programs.

Provides information and suggestions to sales and/or medical representatives and management on the results of educational programs, including comments and questions from patients and health care professionals.

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
• Builds knowledge of the organization, processes and customers
• Solves a range of straightforward problems
• Analyzes possible solutions using standard procedures
• Receives a moderate level of guidance and direction

Qualifications

• Computer/Typing Experience with minimal mistakes
• Customer Service Experience
• Telephonic Experience
• At least 2-4 years Clinical Experience
• Longevity at previous employers and either no or limited gaps in employment
• Previous Call Center Experience
• Undergraduate/BA/BS degree in applicable discipline

Additional Information

All your information will be kept confidential according to EEO guidelines.