Call Center Marketing Agent

Capital Vacations; Myrtle Beach (SC); On-site; USD 17,000 - 24,000; Full time

Job summary

Capital Vacations in Myrtle Beach, SC is seeking a customer service agent to handle marketing, service duties, and bookings for tours. Start pay is $15 per hour during training, rising to $16/hour plus commissions after training.

Training runs Monday–Friday for about 4–6 weeks. After training, Saturdays are required, with weekdays and Sundays off. Ideal candidates have 2+ years of customer service and MS Office proficiency, with travel agent experience preferred.

Qualifications

• 2+ years of Customer Service experience.
• Proficiency with Microsoft Office applications.
• Previous experience as customer service, reservations, or travel agent (desired).
• A strategic mindset to problem solve and craft win/win solutions.

Responsibilities

• Day to day marketing and services.
• Handles any points discrepancies for sales.
• Helps close deals with prospect or owner’s appeasements.
• Assistance with all Global Exchange needs.
• Assistance with all Club and Lifestyles Plus needs.
• Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues.
• Assist with ordering supplies for call center.
• Monitor and respond to Social Media posts.
• All other duties as assigned.

Skills

Customer service

Problem solving

Written communication

Verbal communication

Travel experience

Schedule flexibility

Tools

MS Office

Job description

Career Opportunities with Capital Vacations

A great place to work.

Careers At Capital Vacations

Current job opportunities are posted here as they become available.

To learn more about working for Capital Vacations, please view our video below:

This agent will handle heavy marketing + service duties, books tours, etc.

Pay

Starting Pay is $15 per hour during training. After training, the agent will go to $16/ hr PLUS commissions

Schedule

Training M-F for about 4-6 weeks

Post training: Saturdays REQUIRED, and you will have a week day and Sundays off

Principal Duties and Responsibilities

• Day to day marketing and services
• Handles any points discrepancies for sales
• Helps close deals with prospect or owner’s appeasements
• Assistance with all Global Exchange needs
• Assistance with all Club and Lifestyles Plus needs
• Back Office duties may include, point audits, assist with ARDA requests, Aspire requests, escalated issues
• Assist with ordering supplies for call center
• Monitor and respond to Social Media posts
• All other duties as assigned

General Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience:

• 2+ years of Customer Service experience
• Proficiency with Microsoft Office applications, High proficiency in MS Office
• Previous experience as customer service, reservations, or travel agent (desired)
• A strategic mindset to problem solve and craft win/win solutions
• Experience working with Owners in a timeshare or call center atmosphere
• Knowledge in Time Share Ware is a must

Skills, Knowledge, and Abilities:

• Strong analytic, problem-solving skills to pinpoint issues and identify solutions
• Strong written and verbal communication skills
• High end customer service skills
• Travel experience
• Flexible schedule Ability to work holidays and weekends are a must
• Competent working with Microsoft Office suite, including Word, Outlook, and Excel

Shift: Additional hours may be necessary to meet goals and deadlines and to cover shifts