Call Center Manager - Technical Support

Confidential Jobs; Greensboro (NC); On-site; USD 75,000 - 100,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Call Center Manager for their VOIP technical support team. This role involves managing a team, setting performance standards, and ensuring customer satisfaction. The ideal candidate should possess strong leadership skills and experience in tech support environments. Competitive salary and benefits package available.

Benefits

Annual Bonus

Insurance Allowance

Free Virtual Medical Visits

401(k) Matching Program

Qualifications

• Proven experience managing teams in a call center or tech support.
• Strong focus on performance, KPIs, and results.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and manage a technical support team in a call center environment.
• Track and improve KPIs and service levels.
• Foster a customer-centric and high-performance culture.

Skills

Leadership

Problem Solving

Communication

Technical Comfort

Detail Orientation

Education

Management Experience

Tools

CRM

Ticketing Tools

VOIP Systems

Job description

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This range is provided by Confidential Jobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $100,000.00/yr

Additional compensation types

Annual Bonus

Call Center Manager - Technical Support (VOIP)

We are seeking a disciplined, results-driven leader to manage our VOIP technical call center team. This individual will be responsible for leading a team of tech support professionals with a strong sales mentality and a focus on performance, KPIs, and customer satisfaction.

This is not a technical engineering role—but you must be comfortable with technology, a strong problem solver, and an exceptional team leader. The right candidate is someone who has good management experience —leading with structure, accountability, and motivation. A military or highly organized leadership background is a plus.

Key Responsibilities:

• Lead and manage a team of VOIP technical support agents in a fast-paced call center environment

• Track, analyze, and improve key performance indicators (KPIs), service levels, and operational metrics

• Foster a high-performance culture with a focus on customer experience and results

• Motivate and develop team members to exceed goals and support growth

• Enforce team discipline, structure, and accountability in alignment with company standards

• Collaborate with senior leadership, sales and engineers to ensure seamless operations and support

• Create and optimize processes to enhance efficiency, service quality, and team engagement

• Maintain a professional, respectful, and driven work environment

Qualifications:

• Proven experience managing people and processes in a call center or tech support environment

• Strong leadership presence with a no-nonsense, performance-oriented approach

• Ability to coach and motivate with high expectations and clear boundaries

• Sales mindset—focused on outcomes and customer value

• Comfortable with basic technology concepts (VOIP, call systems, CRM, ticketing tools)

• Excellent problem-solving and communication skills

• Extremely detail-oriented and organized

• Military or structured leadership background highly preferred

• Salary + Profit-Sharing Bonuses – Earn additional income based on company performance
• Insurance Allowance – Choose your own provider with a monthly allowance toward medical insurance, Can roll over into existing provider
• Free Virtual Medical Visits – Convenient, no-cost telehealth access
• 401(k) Matching Program – Invest in your future with employer-matched contributions

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Telecommunications

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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