Solution Manager / Technical Account Manager - NA

Locus.sh; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

Locus.sh is seeking a Solution Manager / Technical Account Manager to strengthen our customer success initiatives in North America. This role is crucial for managing technical relationships, ensuring solution adoption, and driving value for our enterprise clients within logistics and supply chain. Ideal candidates will possess 6-10 years in a customer-facing technical role and demonstrate strong problem-solving skills with an emphasis on customer orientation and solution design.

Benefits

Competitive compensation

Flexible working arrangements

Collaborative team environment

Qualifications

• 6–10 years in a technical customer-facing role such as TAM, Solutions Engineer.
• Experience in logistics or supply chain domains is highly desirable.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborate with teams to ensure smooth onboarding and tailor solutions.
• Act as the main contact for technical needs from enterprise customers.
• Provide regular performance updates and optimization recommendations.

Skills

Technical understanding

Problem-solving ability

Communication

Customer relationship management

API knowledge

Cloud platforms

Job description

Role: Solution Manager / Technical Account Manager (TAM)Location: North America (Remote or Hybrid)Function: Customer Success / Solutions EngineeringReports to: Director, Customer Success / Head of Solutions EngineeringAboutLocus: At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 byNishith RastogiandGeet Garg, Locus has evolved from a women’s safety geo-tracking app into a globally recognized logistics optimization platform.

Our technology has empowered enterprises such as Unilever and Nestlé to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.

About the Role

As aSolution Manager / Technical Account Manager (TAM)for the North America region, you will serve as the technical bridge between Locus and our strategic customers. You will own the end-to-end technical relationship post-sale, ensuring solution adoption, value realization, and long-term success for our enterprise clients.

This is a customer-facing role requiring strong technical acumen, problem-solving ability, and a deep understanding of enterprise SaaS implementations in supply chain, logistics, or transportation ecosystems.

Key Responsibilities

• Customer Onboarding & Solution Design:Collaborate with Implementation and Product teams to ensure smooth onboarding and tailor solutions to customer-specific use cases.

• Technical Relationship Management:Act as the single point of contact for technical needs and queries from key enterprise customers in NA.

• Product Adoption & Expansion Support:Guide customers in adopting platform features and integrating new modules aligned to their business goals.

• Issue Resolution & Risk Mitigation:Proactively identify technical risks, troubleshoot issues, and coordinate with internal teams for timely resolution.

• Customer Advocacy:Represent customer needs internally by influencing product roadmaps and advocating for relevant enhancements.

• Insights & Reporting:Provide regular solution performance updates, usage insights, and optimization recommendations to client stakeholders.

• Upsell Support:Support Sales and Customer Success teams in identifying upsell opportunities by aligning technical possibilities with business needs.

Ideal Candidate Profile

• Experience:6–10 years in a technical customer-facing role such as TAM, Solutions Engineer, or Implementation Manager in a SaaS/enterprise software environment.Prior experience working with customers in logistics, transportation, or supply chain domains is highly desirable.

• Technical Skills:Strong grasp of APIs, cloud platforms, system integrations, and enterprise data workflows.Ability to translate business requirements into scalable technical solutions.

• Customer Orientation:Proven success in managing complex customer relationships with enterprise clients. Comfortable presenting to technical and non-technical stakeholders alike.

• Communication:Excellent written and verbal communication skills with a structured, consultative approach.

• Location & Time Zone:Based in North America. Able to work with cross-functional global teams across time zones.

Why Locus?

• Shape how global enterprises automate logistics operations at scale.

• Collaborate with a world-class team of engineers, solution experts, and product leaders.

• Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.