Technical Support Manager - Load & Haul

Borr Drilling; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the heavy machinery sector is seeking a qualified technical support professional to lead strategies and enhance operational readiness in the SEA Sales Area. The ideal candidate will possess a relevant engineering degree and substantial experience in the mining or manufacturing industry, along with strong leadership and communication skills. This role offers opportunities for travel and hands-on management of cross-functional teams.

Qualifications

• Bachelor’s degree in relevant engineering field or equivalent experience.
• Proven experience in technical support or service engineering.
• Excellent problem-solving and leadership skills.

Responsibilities

• Lead the technical support strategy and activities.
• Coordinate new equipment introductions and training.
• Monitor and report on trends in product specifications.

Skills

Leadership

Problem-solving

Communication

Customer-facing skills

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Electrical Engineering

Related technical field

Job description

Key Responsibilities

• Lead the technical support strategy and activities in the SEA Sales Area.
• Respond to technical support queries between Territory organisations / Customers and the backline factory channels for the active units within the Sales Area.
• Ensure Territory organisations are working towards technical self-sufficiency.
• Coordinate new equipment introductions, factory support and ad-hoc gap training.
• Coordinate operational readiness deliverables.
• Ensuring safety and service bulletins are being managed and implemented.
• Monitor and report on trends for changes to current specifications across the products.
  
  

Qualifications And Experience

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field (or equivalent experience).
• Proven experience in a technical support, service engineering, or product advisory role within the heavy machinery, mining, or manufacturing industry.
• Underground mining and/or tunnelling experience preferred.
• Strong leadership skills with experience in managing cross-functional and regional teams.
• Excellent problem-solving, communication, and customer-facing skills.
• Ability to travel within the region as required.