Call Center Manager — Patient Care Leader

Prominence Health; McAllen (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Loan Forgiveness Program

Competitive Compensation & Generous PT

Excellent Medical, Dental, Vision and

401(K) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Job summary

Prominence Health in McAllen, TX, United States is seeking a Call Center Manager to lead a high-performance call center team, drive accountability, coaching, and employee engagement, and surpass KPI benchmarks with data-driven staffing and technology decisions. You will foster cross-divisional partnerships, optimize workflows, and develop talent while ensuring exceptional member and provider service.

A bachelor’s degree and at least five years in call center management are required, with strong

Qualifications

• Bachelor's degree required.
• 5+ years in call center customer service with de-escalation experience.
• Management experience including hiring, coaching and training.
• Strong leadership and communication skills.
• Experience with data analytics and staffing projections.

Responsibilities

• Lead and develop a high-performance call center team.
• Surpass KPI benchmarks with data-driven decisions.
• Oversee staffing projections, technology choices, and operational changes.
• Foster cross-organizational partnerships and clear communication.

Skills

Leadership

Customer service

Communication

Data analysis

Forecasting

Education

Bachelor's degree

Tools

Microsoft Office

Outlook

Workforce Management

Job description

Prominence Health in McAllen, TX, United States is seeking a Call Center Manager to lead a high-performance call center team, drive accountability, coaching, and employee engagement, and surpass KPI benchmarks with data-driven staffing and technology decisions. You will foster cross-divisional partnerships, optimize workflows, and develop talent while ensuring exceptional member and provider service.

A bachelor’s degree and at least five years in call center management are required, with strong