Call Center Manager, Insurance

Centerfield; United States; Remote; USD 65,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a team of sales representatives in a virtual call center. This role focuses on driving sales performance, fostering a collaborative team culture, and implementing effective sales strategies. The ideal candidate will possess strong leadership and communication skills, with a knack for performance analysis and problem-solving. Enjoy a competitive salary, unlimited PTO, and a culture that promotes career growth and team spirit. If you're ready to make a significant impact in a thriving environment, this opportunity is perfect for you.

Benefits

Unlimited PTO

401(k) company match

Medical, dental, and vision plans

Paid charity and volunteer days

Career growth opportunities

Qualifications

• 5+ years in a lead sales role, preferably in a remote call center.
• Strong communication and team management skills are essential.

Responsibilities

• Lead a team of sales reps in a virtual environment to achieve targets.
• Develop sales strategies to drive revenue growth in the insurance market.

Skills

Leadership

Communication Skills

Performance Analysis

Problem-Solving

Organizational Skills

Tools

Google Docs

Microsoft Office

Job description

Req#: b49f2a30-0dac-4ca6-abd8-182fc057ec6a

Hi, We're Centerfield.

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com , reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.


How You'll Contribute…
• Lead and manage a team of sales representatives in a virtual call center environment, providing guidance, support, and motivation to achieve sales targets and performance goals.
• Cultivate a positive and inclusive team culture that promotes collaboration, innovation, and alignment with organizational values, ensuring a supportive and high-performing work environment.
• Manage sales metrics and performance indicators, analyzing data to identify trends, opportunities, and areas for improvement.
• Develop and implement sales strategies to drive revenue growth and maximize sales opportunities in the insurance marketplace.
• Oversee team’s workforce management - team schedules, attendance & commissions
• Conduct regular performance evaluations and provide feedback to team members, including reviewing QA scores, optimizing their performance and discussing professional development.
• Handle escalated customer inquiries and issues, demonstrating a commitment to resolving concerns and delivering exceptional customer service.
• Collaborate with cross-functional teams, including quality, compliance, training and development, and operations, to support sales initiatives and drive business objectives.
• Ensure compliance with all applicable regulations to maintain the integrity of sales practices and uphold ethical standards.
• Stay informed about changes in call center regulations, industry trends, and competitive landscape to adapt sales strategies and tactics accordingly.
What We're Looking For...
• 5+ years as a lead sales representative or similar role, ideally in a verification or customer service remote call center environment
• Strong written and verbal communication skills with the ability to manage and motivate a remote team.
• Willingness to engage with the employees and provide feedback in a positive and encouraging manner.
• Detail-oriented with strong performance analysis skills
• Excellent organizational skills for managing multiple tasks and deadlines
• Self-starter who thrives both independently and in a team
• Team player with a big-picture mindset
• Proactive problem-solver who takes ownership and calculated risks
• Experience with Google Docs or Microsoft Office.
Life At Centerfield...
• Competitive salary + semi-annual bonus
• Unlimited PTO – take a break when you need it!
• Industry leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested day 1
• Award winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Career growth – we enjoy promoting from within!
• #LI-TM1

$65,000 - $75,000 a year


Closing from Default - All locations

To learn more, visit us Here .

Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

For more information about our collection, use, and disclosure of your personal information in connection with our evaluating your candidacy, please visit our Privacy Policy at https://www.centerfield.com/privacy-policy/ .

Centerfield Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

About the company

At Centerfield we close 2,000,000 sales per year for the biggest brands in the world. We engage customers online, offline and everywhere in between.