Call Center Manager: Growth & Data-Driven Leader

Cisco Systems, Inc; Idaho Falls (ID); Sur place; USD 83 000 - 120 000; Temps partiel

Avantages offerts par ce poste

Mentorship program

Flexible part-time rhythm

Competitive benefits

Résumé du poste

Cisco Systems, Inc in Idaho Falls, ID is seeking a Call Center Manager to drive outbound campaigns and optimize messaging using Twilio Flex. You will lead a fast-moving team and coordinate efforts with agencies to ensure campaigns run on time and on budget.

The role emphasizes problem solving, autonomy, and mentorship in a flexible, part-time structure designed to scale with demand in Idaho Falls.

Qualifications

• Strong multitasking ability without sacrificing quality.
• Demonstrated knack for making the ambitious feel manageable.
• A team player who lifts up colleagues and shares credit.
• A portfolio that speaks louder than any line on your resume.
• Comfort working in a fast-paced, autonomy-rich environment.

Responsabilités

• Read the sales marketing market and reposition the offer when it shifts.
• Test messaging variations and iterate based on performance data.
• Lead experiment-friendly go-to-market efforts for products launching in ID.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Seed Idaho Falls social channels with content that earns replies.
• Coach junior reps through their first unfussy negotiation.
• Use Twilio Flex and Problem Solving tools to automate and scale outbound efforts.
• Track pipeline performance and report results to leadership each week.

Connaissances

Multitasking

Ambition management

Team player

Portfolio strength

Autonomy in fast-paced env

Outils

Twilio Flex

Problem Solving tools

Description du poste

Cisco Systems, Inc in Idaho Falls, ID is seeking a Call Center Manager to drive outbound campaigns and optimize messaging using Twilio Flex. You will lead a fast-moving team and coordinate efforts with agencies to ensure campaigns run on time and on budget.

The role emphasizes problem solving, autonomy, and mentorship in a flexible, part-time structure designed to scale with demand in Idaho Falls.