Call Center Manager - (CERIS Ops Manager)

CorVel Brand; Fort Worth (TX); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

CERIS Operations Manager at CorVel oversees all aspects of the department, including hiring, QA of products, workflow, and staff accountability against production standards. This onsite role is based in Fort Worth, TX and collaborates with other managers to meet department goals.

Qualifications include an associate degree or equivalent, 5+ years of office experience, and leadership experience. Travel may be required occasionally; strong MS Office skills are expected.

Qualifications

• Associate's degree or equivalent; national certification preferred.
• Minimum 5 years of office experience.
• Previous leadership experience preferred.

Responsibilities

• Directs a designated group of employees in their day-to-day operations.
• Monitors employee and unit quality control and production standards.
• Manages scheduling and attendance tracking for staff.
• Ensures timely distribution of claims to meet client SLAs.

Skills

Leadership

Communication

Problem solving

multitasking

Detail oriented

Independent work

Fast-paced environment

Microsoft Office

Education

Associate's degree or equivalent

National certification

Tools

Outlook

Excel

Word

PowerPoint

Job description

The CERIS Operations Manager is responsible for overseeing all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals.

This is an onsite position in Fort Worth, TX.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Ensures timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients and providers
• Directs a designated group of employees in their day-to-day operations
• Monitors employee and unit quality control
• Ensures daily compliance with metrics
• Tracking and reporting of department metrics to Director of Operations on a monthly basis or as required
• Handles scheduling and monitoring of staff’s attendance
• Ensures timely distribution of claims to designated staff to meet Client SLA’s
• Responsible for human resources matters directly related to department supervised; i.e. Interviewing, Hiring, Training and addressing personnel issues
• Responsible for ensuring evaluations are completely on time
• May be required to travel overnight and attend meetings
• May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
• Additional duties as assigned

KNOWLEDGE & SKILLS:

• Ability to identify, analyze and solve problems
• Ability to work on several concurrent tasks and prioritize workload with minimal direction
• Effective verbal and written communication skills
• Detail Oriented
• Ability to work independently and within a team environment
• Ability to work in a fast paced/production based environment
• Proficient in Microsoft Office, mainly Outlook, Excel, Word

EDUCATION & EXPERIENCE:

• Associates degree, national certification or equivalent
• Minimum 5 years' office experience
• Previous leadership experience preferred

PAY RANGE:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $55,319 – $82,787

A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CERIS:

CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

#LI-Onsite