Call Center Manager

Montgomery Hassell Inc.; Zebulon (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Growth and advancement opportunities

Job summary

Montgomery Hassell Inc. in Zebulon, North Carolina, seeks a dynamic individual to oversee daily call center operations. The role involves managing incoming service calls, ensuring job assignments, and leading a team in a fast-paced environment.

Ideal candidates will have experience in high-volume call centers, strong leadership skills, and proficiency in Microsoft Office Suite. The company offers a family-oriented culture with a focus on customer service and operational excellence.

Qualifications

• Experience leading high-volume call centers or dispatch teams.
• Strong communication, organization, multitasking, and problem-solving skills.
• Professional, dependable, and operations-focused mindset.

Responsibilities

• Oversee daily call center operations.
• Manage incoming service calls and ensure timely job assignment and completion.
• Lead, coach, and support operations personnel.

Skills

Leadership in call centers

Communication skills

Organization

Problem-solving

Proficiency with Microsoft Office Suite

Customer service

Job description

Why Join This Company?

This well-established, family-owned company has proudly served the region for over 50 years. Known for reliability, professionalism, and exceptional customer service, the company has built a strong reputation as a trusted leader in their industry.

The organization continues to grow while maintaining the family-oriented culture and operational values that have been the foundation of its long‑term success. This is an opportunity to join a stable, respected company where leadership, teamwork, customer service, and operational excellence are highly valued.

What Sets This Company Apart:

• Family-owned culture with supportive leadership
• Growth and advancement opportunities
• Fast-paced, team‑oriented operations environment
• Opportunity to make a direct impact on operations for this business
• Competitive compensation package

What You’ll Do

• Oversee daily call center operations
• Manage incoming service calls and ensure timely job assignment and completion
• Lead, coach, and support operations personnel
• Prepare reports, operational metrics, and performance tracking data
• Maintain compliance with company policies, safety standards, and transportation procedures
• Foster a professional, customer-focused, and team-oriented call center environment

Minimum Qualifications Required

• Experience leading high-volume call centers or dispatch teams
• Strong communication, organization, multitasking, and problem‑solving skills
• Ability to work effectively in a fast‑paced environment
• Proficiency with Microsoft Office Suite, including Word, Excel, and Teams
• Strong decision‑making and customer service abilities
• Professional, dependable, and operations-focused mindset

About the Company

This family-owned organization has spent decades building a reputation for dependable service, operational excellence, and customer commitment throughout the region. Candidates seeking long‑term stability, leadership opportunities, and the ability to make a meaningful operational impact within a respected transportation organization are encouraged to apply.