Call Center Manager

Raytheon; Scranton (Lackawanna County); Remote; USD 90,000 - 136,000; Full time

Benefits offered by this job

Remote-first flexibility

Parental leave

Stipend for tools

Job summary

Raytheon in Scranton, PA seeks a Call Center Manager to lead sales marketing initiatives with a remote-first approach. The role emphasizes competitive positioning, landing-page creation for demo bookings, and tight alignment of ad spend to revenue.

You’ll mentor teammates and own outcomes across the Scranton market. Ideal candidates have 8+ years in sales marketing, strong written communication, and a proven ability to drive outcomes.

Qualifications

• 8+ years building expertise within the sales marketing space.
• Demonstrated capacity to mentor or support manager teammates.
• Comfort owning sales marketing decisions in a PA market.
• Enough written communication to be dangerous, enough innovation to be trusted.
• 8+ years owning outcomes, not just completing tasks.

Responsibilities

• Position Raytheon against competitors with clear, differentiated value props.
• Build landing pages that turn Scranton curiosity into demo bookings.
• Close the loop between ad spend and revenue, dollar for dollar.
• Collaborate with product teams to position new offerings in the Scranton region.
• Hunt for partnership angles no one in Scranton, PA has tried.
• Forecast demand and align marketing investment with sales objectives.
• Carry the demo from screen-share to signature in one sitting.

Skills

Sales marketing leadership

Mentoring/people management

Campaign optimization

Job description

Growth is a contact sport at Raytheon, and the Call Center Manager we want in Scranton, PA plays to win every quarter. Here $90,000 - $136,000 buys not just your time but a stake in the sales marketing work, the kind Raytheon trusts manager people to steer.

Key Responsibilities

• Position Raytheon against competitors with clear, differentiated value props
• Build landing pages that turn Scranton curiosity into demo bookings
• Close the loop between ad spend and revenue, dollar for dollar
• Collaborate with product teams to position new offerings in the Scranton region
• Hunt for partnership angles no one in Scranton, PA has tried
• Forecast demand and align marketing investment with sales objectives
• Carry the demo from screen-share to signature in one sitting

What You'll Bring

• Comfort owning sales marketing decisions in a PA market
• Demonstrated capacity to mentor or support manager teammates
• At least 8 years building expertise within the sales marketing space
• Enough Written Communication to be dangerous, enough Innovation to be trusted
• 8+ years owning outcomes, not just completing tasks

Raytheon is an empathy-led engineering shop in Scranton, PA where Escalation Management and Complaint Handling are treated as the same discipline. We treat every new Call Center Manager as a fresh set of eyes, so tell us what looks broken.

Count on $90,000 - $136,000, remote-first flexibility, parental leave, and a stipend for the tools and courses you need.

This full-time opening in Scranton is built for someone like you, so don't let it pass.