Call Center Manager

Egreenservices; Santa Rosa (CA); On-site; USD 135,000 - 184,000; Full time

Job summary

Dropbox in Santa Rosa, CA is hiring a Call Center Manager to lead sales marketing efforts, analyze campaigns, and drive upsell and renewal conversations with existing accounts. You will translate dashboards into actionable stories for the sales floor and frame ROI for local leadership.

The role emphasizes hands-on documentation, customer feedback analysis, and a portfolio that demonstrates impact. The position offers flexible coaching tied to growth in Customer Onboarding and benefits for life

Qualifications

• Strong rapport-building skills.
• Ability to manage competing priorities under tight deadlines.
• Hands-on sales marketing experience.
• Discipline to document while it's fresh.
• A portfolio that speaks louder than a resume.
• Hands-on command of Empathy, with Customer Feedback Analysis as a close second.

Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets.
• Build the Empathy report leadership checks before the CA review.
• Drive upsell and renewal conversations with existing Dropbox accounts.
• Pitch Dropbox's tinker-friendly offering to buyers who haven't heard of us yet.
• Close the gap between what marketing promises and sales delivers.
• Frame the hands-on ROI a Santa Rosa, CA CFO can defend internally.
• Translate Salesforce Service Cloud dashboards into stories the sales floor actually uses.

Skills

Rapport building

Prioritization

Sales marketing

Documentation

Portfolio

Empathy & feedback

Job description

Dropbox opened a Call Center Manager position because our Santa Rosa customers are buying faster than our team can keep up. The promise is concrete — $135,000 - $184,000, temporary hours, 7 years honored, and a sales marketing role at Dropbox that grows with you.

Key Responsibilities

• Analyze campaign metrics and optimize spend against revenue targets
• Build the Empathy report leadership checks before the CA review
• Drive upsell and renewal conversations with existing Dropbox accounts
• Pitch Dropbox's tinker-friendly offering to buyers who haven't heard of us yet
• Close the gap between what marketing promises and sales delivers
• Frame the hands‑on ROI a Santa Rosa, CA CFO can defend internally
• Translate Salesforce Service Cloud dashboards into stories the sales floor actually uses

What You'll Bring

• Strong rapport-building skills and a genuinely positive presence
• Demonstrated ability to manage competing priorities under tight deadlines
• Hands-on sales marketing experience that holds up to follow-up questions
• The discipline to document while it's fresh, not after it's forgotten
• A portfolio that speaks louder than any line on your resume
• Hands‑on command of Empathy, with Customer Feedback Analysis as a close second

At Dropbox, our mission is to make sales marketing simpler, faster, and more accessible for everyone in Santa Rosa, CA and beyond. You set the boundaries of your temporary schedule and we respect them without the side-eye.

From the $135,000 - $184,000 starting line, expect coaching that grows your Customer Onboarding and benefits that quietly cover the rest of life.

As of this visit, Dropbox is actively reviewing for the Call Center Manager role.