Call Center Manager

Egreenservices; Portland (OR); On-site; USD 115,000 - 174,000; Full time

Job summary

Cedars-Sinai in Portland, OR is seeking a Call Center Manager to convert market signals into demos and bookings. Lead a sales marketing team, optimize landing pages, and drive sponsor initiatives that place Cedars-Sinai in front of buyers.

Bring 7+ years of leadership and a disciplined communication style to steer conversations toward value, not discounts, in a fast-paced environment with strong benefits and growth opportunities.

Qualifications

• 7+ years of experience in process optimization and sales/marketing alignment.
• Strong leadership and communication skills in a fast-paced environment.
• Ability to drive value selling and sponsor customer-centric initiatives.

Responsibilities

• Line up customer-obsessed sponsorships to keep Cedars-Sinai top-of-mind for buyers.
• Tune ad creative to lower cost-per-lead and improve quality.
• Field price objections with proven managerial techniques.
• Build landing pages that convert Portland curiosity into demos.
• Develop referral channels and Portland partnerships.
• Segment audiences and tailor outreach to lift response rates.
• Coach team to focus on value over discounts.
• Ensure brand voice is consistent in calls and captions.

Skills

Leadership

Communication

Accountability

Adaptability

Decision-making

Job description

A Call Center Manager at Cedars-Sinai turns market noise into a sequence of yeses, and Organization is how the signal gets through. You won't find a tighter fit if you've got 6 years, want $115,000 - $174,000, and crave a sales marketing team that lets you lead.

Key Responsibilities

• Line up the customer-obsessed sponsorships that put Cedars-Sinai in front of buyers
• Tune the ad creative until the sales marketing cost-per-lead drops
• Field objections on price the way a manager pro does it
• Build landing pages that turn Portland curiosity into demo bookings
• Cultivate referral channels and strategic partnerships in Portland
• Segment audiences and personalize outreach to lift response rates
• Coach the Call Center Manager team off discounting and onto value selling
• Carry the brand voice into every cold call and every caption

What You'll Bring

• 7 years of learning when to trust the process and when to break it
• Reliable, accountable, and committed to following through
• The communication discipline to over-share early and trim later
• Comfort working in a fast-paced, learning-obsessed environment
• Comfort steering sales marketing conversations toward a decision

From our Portland, OR office, Cedars-Sinai ships nimble products used by companies large and small. Collaboration over heroics is our default, and we'd rather win as a group than burn anyone out.

Joining Cedars-Sinai means $115,000 - $174,000, strong benefits, and a culture where senior engineers actively mentor newer talent.

This is an open, funded role that we intend to fill in the coming weeks.