Call Center Manager

Investment Advisory Group; Durham (NC); On-site; USD 86,000 - 142,000; Full time

Job summary

Investment Advisory Group in Durham, NC is seeking a Call Center Manager who can turn customer insights into sharper campaign briefs and drive revenue growth.

You will translate needs into compelling messaging for sales-marketing buyers, identify new business opportunities across NC, and guide prospects from interest to invoice with a focus on ROI.

This role offers ownership, mentorship, flexible hours, and a supportive, human-first atmosphere.

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• The judgment to say no to good ideas at the wrong time.
• Practical Zendesk skills sharpened in a full-time setting.
• An appetite for ownership that scales with the stakes.

Responsibilities

• Translate customer insights into sharper campaign briefs.
• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Identify and pursue new business opportunities throughout NC.
• Frame the safety-first ROI a Durham, NC CFO can defend internally.
• Steer Investment Advisory Group prospects from interest to invoice without friction.

Skills

Judgment

Ownership mindset

Education

Bachelor's degree in a related field, or equivalent practical experience

Tools

Zendesk

Job description

The Call Center Manager we're after at Investment Advisory Group can build a NC territory from a list of names and a lot of nerve. Rare is the manager opening that pairs $86,000 - $142,000 with the freedom to shape sales marketing work the way this Durham one does.

Key Responsibilities

• A knack for translating customer insights into sharper campaign briefs
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Identify and pursue new business opportunities throughout NC
• Frame the safety-first ROI a Durham, NC CFO can defend internally
• Steer Investment Advisory Group prospects from interest to invoice without friction

What You'll Bring

• Bachelor's degree in a related field, or equivalent practical experience
• The judgment to say no to good ideas at the wrong time
• Practical Zendesk skills sharpened in a full-time setting
• An appetite for ownership that scales with the stakes

Investment Advisory Group is the human-first NC company that built its name on sales marketing work nobody else wanted to do properly. The Investment Advisory Group promise is plain: clear expectations, real autonomy, and zero surprise reviews.

Land here and your reward starts at $86,000 - $142,000, then climbs alongside the mentorship, flexible hours, and benefits we keep stacking on top.

Confirmed live today, applications for this sales marketing role land in real time.