Dispatch Coordinator

Frank-Gay-Services-1; Orlando (FL); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, and Vis

401k matching

Paid Holidays

Paid Time Off

Ongoing training & development

Job summary

Frank Gay Services in Orlando, FL is seeking a Dispatcher Coordinator to join our team. You will coordinate scheduling and routing of technicians, assign the right skilled staff to service calls, and deliver exceptional customer service in a fast-paced environment.

We value teamwork, ongoing training, and career growth. Two years of call center or dispatch experience is required, and Service Titan experience is a major plus. Competitive pay and comprehensive benefits await.

Qualifications

• Minimum 2 years of call center and/or dispatch experience.
• Ability to work in a fast-paced environment.
• Excellent prioritization of tasks.

Responsibilities

• Deliver exceptional customer service.
• Work in a team environment.
• Drive revenue and help meet the market goals.
• Scheduling and routing of technicians.
• Coordinate the correct skilled technicians to the right service calls.
• Handle customer service requests and issues while collaborating with department management on customer satisfaction solutions and strategies.
• Help others and feel great doing it!

Skills

Dispatch experience

Call center experience

Customer service

Tools

ServiceTitan

Job description

Overview

Ready to Elevate Your Career? Join Frank Gay Services as aDispatcher Coordinator!

At Frank Gay Services, we’re more than just a workplace, we’re a community. Step into a welcoming environment where you’ll have your own personalized workspace and be greeted by a supportive management team invested in your success. Collaboration, transparency, and growth are at the heart of what we do, ensuring your ideas are valued and your career goals encouraged.

With clear paths for advancement and ongoing training and coaching, your effort directly impacts your success. Join a team that rewards your hard work and supports your journey every step of the way.

Compensation:

• $18/hr. + Up to 600 in monthly performance bonuses

Why YOU Should Join Our Team:

• Competitive Pay: Your hard work deserves top compensation.
• Comprehensive Benefits: Medical, Prescription, Dental, and Vision plans to keep you and your loved ones healthy.
• Security & Growth: Disability & Term Life Insurance, plus matching 401k benefits.
• Career Development: Ongoing training & development with clear pathways for growth.
• Paid Time Off: Paid Holidays & PTO to ensure you can recharge and enjoy life outside of work.

What YOU Will Do:

• Deliver exceptional customer service
• Work in a team environment
• Drive revenue and help meet the market goals
• Scheduling and routing of technicians
• Coordinate the correct skilled technicians to the right service calls
• Handle customer service requests and issues while collaborating with department management on customer satisfaction solutions and strategies
• Help others and feel great doing it!

What We Need from YOU:

• 2 years of call center and/or dispatch experience minimum
• Must be able to work in a fast-paced environment
• Must be able to prioritize tasks

• Service Titan experience a major plus!
• Superb customer service skills, honest, dependable, and reliable

• Must pass background check and drug screen