Call Center Lead Specialist

Behavioral Health Connections, Inc.

Tempe, Northern (AZ, KY)

Hybrid

USD 48,000 - 64,000

Full time

10 days ago

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Job summary

Behavioral Health Connections, Inc. in Tempe, AZ is seeking a dynamic Call Center Lead for a 12-hour day shift (Thu–Sat). You will oversee referral calls, dispatch clinicians, manage data entry and case status, and guide the team to deliver accurate information in a timely manner.

This role involves coordinating with treatment facilities, ensuring proper paperwork, and maintaining professional communications with referral sources to support rapid access to mental health services.

Qualifications

1–3 years similiar work experience in call center or related field.
Experience in mental health/crisis intervention is preferred.
Proficient in MS Office and data entry; strong leadership skills required.

Responsibilities

Process and distribute daily reports; assist with end-of-shift reports.
Train new call center staff; participate in interviewing candidates.
Dispatch clinicians to caller locations and coordinate patient documents for transfers.
Communicate with referral sources and treatment providers regarding case status.

Skills

Customer service

Data entry

Leadership

MS Office

Education

High School Diploma/GED

Associate degree preferred

Job description

Responsibilities

Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week response, including all holidays. Our service model focuses on the assessment, diagnosis, treatment, and disposition of your mental health patients. Based on the results of an assessment, we determine the most appropriate level of care and recommend treatment facilities. The tele-psychiatric assessment and consultation services we offer are designed to connect people with the care provides best equipped to address their mental health issues. Rapid response means that the patient will get to the most appropriate level of care faster and expedite their journey to wellness.

Visit us online at https://bhconnections.org

Behavioral Health Connections (BHC) in Tempe, AZ is seeking a dynamic and talented Call Center Lead Full Time - 12 hours Day Shift (Thurs, Fri and Sat). The Call Center Lead assists in the process of receiving referral calls, taking demographic dispatching appropriate clinicians for mental health assessments, entering call data and case status into data bases, verifying appropriate paperwork is thoroughly completed and assisting with coordination of individuals into treatment facilities.

Job Duties/Responsibilities:

Processing and distribution of various daily reports, assistance with involuntary case paperwork reviews.
Training of new call center staff and completing end of shift reports. Assists with interviewing of potential Call Center Specialist candidates.
Dispatches clinician to caller location. Coordinates and processes patient documents and paperwork for patient transfers
Provides and assists with professional communication to referral sources and treatment providers regarding case status.

Benefit & Rewards Highlights:

Challenging and rewarding work environment
Competitive Compensation & Generous Paid Time Off
Excellent Medical, Dental, Vision and Prescription Drug Plans
401(K) with company match and discounted stock plan
SoFi Student Loan Refinancing Program
Career development opportunities within UHS and its 300+ Subsidiaries!
More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

Qualifications

EDUCATION

High School Diploma/GED - Preferred Associate Degree.

Licensure and certification required: N/A

EXPERIENCE

Required 1-3 years similiar work experience

Preferred 3-5 years similar work experience

Preferred customer service in mental health/crisis intervention knowledge/experience. Proficient in MS, data entry and leadership skills.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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